Inside Sales Representative at DWYER INSTRUMENTS, LLC

Sioux Falls, South Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

23.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Active Listening, Speaking, Service Orientation, Persuasion, Critical Thinking, Order Entry, Customer Service, Data Entry, Conflict Resolution, Microsoft Office, Business Central, Account Management, Quoting, Billing

Industry

Automation Machinery Manufacturing

Description

Description POSITION SUMMARY: Perform duties that may include a combination of answering telephones, order entry, quoting, or handling product questions. Interact with customers over the phone and email to provide information in response to inquiries about products and services and to handle and resolve questions. ESSENTIAL FUNCTIONS: Quote prices, credit terms, or other bid specifications. Prepare orders obtained and submit orders for processing. Confer with customers by telephone or email to provide information about products or services, pricing, availability, credit terms, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers’ service or billing questions by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Complete customer onboarding in Business Central Apply pre-payments on customer accounts. Communicate with customers, employees, and visitors to answer questions, explain information, take orders, and/or address complaints. SKILLS Active Listening—Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking—Talking to others to convey information effectively. Service Orientation—Actively looking for ways to help people. Persuasion—Persuading others to change their minds or behavior. Critical Thinking—Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Extended sitting or standing. Some pushing, pulling, bending and twisting. Requirements KNOWLEDGE, EXPERIENCE AND EDUCATION: Associates degree preferred - High school diploma required (or GED or high school equivalence certificate). Knowledge of principles and processes for providing customer and personal services. This includes external and internal customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures and systems, such as Microsoft Office and Business Central, and other office procedures and terminology. We believe in transparent and equitable pay. All U.S. job postings include a good-faith salary range based on role, location, experience, and internal equity. We're happy to discuss compensation openly throughout the hiring process.

Responsibilities

The Inside Sales Representative will handle customer inquiries, process orders, and provide product information via phone and email. They are also responsible for resolving billing issues, maintaining accurate records of interactions, and managing customer onboarding.