WHO WE ARE:

Gentec Equipment is a leading Canadian manufacturer renowned for our superior heavy equipment attachments. Our steadfast commitment to innovation and durability positions us at the forefront of the industry. We offer a comprehensive range of products designed to optimize productivity and performance across various sectors, including construction, agriculture, mining, and shoreline and coastal management. Our reputation for exceptional customer service and customized solutions has established us as a trusted partner for clients throughout North and South America. At Gentec Equipment, we take pride in our expertise and dedication to empowering businesses with reliable and efficient equipment solutions that drive success and foster growth.

QUALIFICATIONS:

• Proven initiative and a proactive approach to customer interactions.
• Ability to work independently and thrive in a collaborative team environment.
• Strong interpersonal and communication skills.
• Mechanical aptitude or understanding of heavy equipment is an asset.
• Detail-oriented with strong organizational and analytical abilities.
• Familiarity with CRM systems and basic office software.
• Bilingual (French/English) is an asset.

• Customer Support: Serve as the first point of contact for customers calling into the company’s help line. Provide expert advice to potential customers considering products and support existing customers with questions or issues.
• Sales Management: Handle quotes, follow-ups, and sales leads with precision using CRM software. Build strong, lasting relationships with clients.
• Technical Problem-Solving: Investigate customer issues to initiate product improvements and conduct warranty investigations. Provide insights to continually enhance offerings.
• Process Improvement: Identify opportunities to streamline and improve sales processes. Implement strategies that boost efficiency and customer satisfaction.
• Quality Assurance: Collaborate closely with the manufacturing team to report and address any fielded product defects, ensuring the highest quality standards.
• Product Knowledge: Demonstrate extensive and accurate knowledge of Gentec’s product lineup and specifications.