LOCATION:

New Berlin, US
Job Family: Consumer
Country/Region: United States
INSIDE SALES (Customer Support) Representative | Atos Medical | New Berlin, WI
Join us and give people a voice!
About Atos Medical
Atos Medical is a specialized medical device company and the clear market and technology leader for voice and pulmonary rehabilitation for cancer patients who have lost their voice box. We design, manufacture, and sell our entire core portfolio directly to leading institutions, health care professionals and patients. We believe everyone should have the right to speak, also after their cancer. That’s why we are committed to giving a voice to people who breathe through a stoma, with design solutions and technologies built on decades of experience and a deep understanding of our users.
The Inside Sales (Customer Support) Representative is responsible for building and nurturing relationships with laryngectomy patients within a designated territory. This role involves direct engagement with patients to provide product information, support, and education, ultimately guiding them to make informed purchasing decisions. The Inside Sales Representative will act as a trusted advisor, offering compassionate, patient-centered service while meeting sales objectives. This role also requires managing the territory to optimize outreach efforts, maintaining up-to-date patient records, and collaborating with cross-functional teams to ensure an exceptional customer experience. Success in this position requires empathy, strong communication skills, and a commitment to supporting the unique needs of the laryngectomy community.

BASIC QUALIFICATIONS:

2 + years of experience of sales experience.
HS Diploma or GED

PREFERRED QUALIFICATIONS:

Bachelor Degree preferred but not required
Inside Sales experience strongly preferred.
Experience in Healthcare or medical device industry preferred but not required

Develop and manage sales leads through the sales cycle
Develop and implement Direct to Consumer (DTC) Marketing plans
Work with Territory Sales Managers to plan and organize patient meetings and courses
Complete customer outreach and contact potential new customers referred by outside leads, doctors’ orders, insurance info, web shop inquiries, etc.
Proactively contact all customers that have not placed an order in the last month to sell customer new products
Contact customers with up-selling, cross selling and consultative selling opportunities
Contact new customers after first order
Work with outside sales reps on DTC activities
Increase HME sales through customer follow-up
Follow-up on all sample distributions to patients
Solicit new customers through direct leads and cold calls
Respond to every voicemail, email, or internal customer within four hours
Act as a backup to team members when they are out of the office
Process existing customer sales orders according to department instructions and quality procedures
Maintain departmental standards for one-call resolutions and minimal calls to voicemail.