Inside Sales Representative I at Stolle Machinery Company

North Canton, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Communication Skills, Multi-tasking, Organization, Attention To Detail, Follow-up, Priority Setting, Math, Measurements, Numbers, Mechanically Inclined, Data Entry, Report Generation, Analysis, Problem Solving, Customer Relationship Management

Industry

Machinery Manufacturing

Description

JOB SUMMARY : Ensures domestic and international customers are retained, and satisfied with the Stolle Machinery Co Inside Sales Rep. Through IFS and using all other Stolle departments (internal resources) grant assistance, problem solve and provide solutions to address the needs of the internal and external customer. Must strive to exceed the customer’s expectations, provide the best possible service and keep commitments made to the customer. Respond as the single point of accountability (SPA) for a product line(s) as assigned while supporting the efforts of the entire Inside Sales Rep department and the company as a whole. PRINCIPLE ACCOUNTABILITIES include: Research: Conduct effective and efficient assessment with the customer for clarity of issue and to determine root concern. Problem solve and provide solutions to assist the customer in the following areas (but not limited to); warranty, parts, orders, shipping, inventory, purchasing, accounting and sales. Data entry, report generation; interpretation and analysis and effective communication of the same to internal and external customers. Communications: Provide status reports to customers/stakeholders as required. Relationships: Build and develop relationships with your customer base to instill confidence for Stolle Machinery Co. Additional responsibilities and duties may be assigned. Minimal requirements for education, knowledge and experience: Education: High School Diploma or GED Experience:5 yrs. in a Inside Sales Rep environment (not call center) International clientele exposure helpful, though not required 2-3 yrs. experience with an ERP system Other: Strong interpersonal and communication skills Multi-tasking and organization skills Attention to detail, follow-up, and ability to set appropriate priorities Strong orientation for math, measurements and numbers Mechanically inclined, preferred This position requires the ability to perform the essential duties and responsibilities in the following environment: • Work schedule generally consists of 40 hours per week, which may include on-call status, evenings, and/or weekends. • Ability to lift/ maneuver 20 lbs.

Responsibilities

The Inside Sales Representative ensures domestic and international customer retention and satisfaction by acting as the Single Point of Accountability (SPA) for assigned product lines, providing assistance and solutions across various departments. Key duties include researching customer issues, problem-solving related to warranty, parts, orders, and shipping, and generating/communicating data reports.