As a key member of our customer service and sales support team, you will be the vital link between Mersen and its customers. You’ll ensure timely, accurate, and professional communication throughout pre- and post-sales processes, aligning customer needs with internal teams (engineering, quality, supply chain, etc.) to deliver best-in-class solutions.
POSITION SUMMARY:
- Provide professional and courteous service to customers during pre and post sales activities.
- Provide accurate, consistent and timely information to customers.
- Understand and qualify customers’ explicit and implicit expectations.
- Create value when connecting internal unit/company resources and customers: (engineering, quality, supply chain, etc.).
_ Main Accountabilities:_
- Coordinates communication between clients, and/or subsidiaries and the site (delays, complaints, payment reminders, etc.)
- Writes, prepares, sends price offers according to the rules in force and ensures that they are re-launched if necessary.
- Participates in contract reviews and applies the quotation process.
- Creates new accounts and maintains data for existing ones.
- Provides the necessary elements for reporting
- Knows incoterms and shipment regulations.
- Enter and track the customer orders.
- Submits order acknowledgments within the defined timeline.
- Maintain the customers’ price list where applicable.
- Participate in special company projects as defined by management.
Requested Knowledge, Competencies and Abilities:
- Education Qualification: Associate degree / Bachelor’s or Equivalent degree
- Experience: 2-4 years’ customer service/Inside Sales.
- Languages Required: Bilingual - Proficient in Spanish and English language.
- Customer focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services, to make an adapted offer to their needs, acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust, respect and satisfaction to reinforce the partnership for business purposes.
- Products/technologies/service knowledge: Understands and addresses products, technologies and services to offer the best technical solution matching the customer expectations/needs.
- Salesmanship: Understand the steps and technics of the different sales processes (acquisition, developing and maintaining) from preparation to discovery, argumentation and closing.
- IT tools and applications: Masters the IT tools and applications used in his/her area.
- Reporting: Able to issue timely, accurate and complete reports and analyses in accordance with business processes.
- Relationship building: Identifies key decision-makers and develops relationships accordingly, with a strong commitment to customer needs.
- Efficient communication: Writes and presents effectively, adjusts to fit the audience and the message, strongly gets a message across.
Mersen Advantages:
· Stability of 100+ years of existence with global expertise in Electrical Power and Advanced Materials
· Team driven by a Collective Ambition around group values of Excellence, Collaboration, People-Conscious, Agility & Entrepreneurial Spirit, and Partnering with our Customers
· Safety First – achieving excellence in health and safety is a constant goal
Job Types: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
Additional pay:
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Language:
Work Location: In perso
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