ABOUT US

As a manufacturer of duct products, Nordfab is proud to help supply clean air for workers and equipment in workplaces of all sizes and types. Our ducting is an integral part of dust, mist, and fume collection systems around the world, and we are committed to shaping the future of clean air.

Nordfab is in a state of growth within Australia, therefore we are seeking a motivated and enthusiastic team player to join our NSW based team in Sefton as an Inside Sales Representative.

Key responsibilities include:

• Serve as a central point of contact for customers, inbound inquiries and new leads, promptly addressing product inquiries, order updates, delivery tracking, and complaints to ensure satisfaction and build trust.
• Enter quotes into the IFS system with accuracy, ensuring all details are correct, and actively seek opportunities to upsell products
• Support the growth of Nordfab’s product sales by providing exceptional customer service and leveraging in-depth product knowledge.
• Manage critical sales-related tasks such as maintaining client and sales databases, issuing quotes and invoices, following up on pending proposals, and preparing comprehensive sales records and reports.
• Work with accounts, production, warehouse and logistics teams to ensure the accurate processing and delivery of customer orders.
• Assist in the smooth operation of daily business activities by managing reception duties, answering inbound calls, preparing documentation, and ensuring office systems and supplies are well-maintained.
• Monitor sales performance through accurate reporting and data management.
• All other tasks as reasonably directed by the manager.