INSIDE SALES REPRESENTATIVE

Blackburn
Are you looking to advance your career within Inside Sales? If so, we are currently recruiting for Inside Sales Representative to make an impact on our growing Inside Sales team!

As Inside Sales Representative, you will participate in all aspects of customer service. Working in a friendly and professional manner, you provide excellent customer service to all customer queries. In addition, you will:

• Respond to customer inquiries to Radwell by phone, email or through other means
• Manage sales opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
• Check inventory and fulfill order out of inventory if possible
• Notify customers of price and delivery changes for orders placed online, verbally, or by email. Make sure all customer supplied confirming orders have been checked for any differences in detail.
• Make sure that all non-cancellable non-returnable orders are not processed until we have a signed confirmation from the customer acknowledging their acceptance of the terms of the order.
• Assure that all correspondences with customers via phone and e-mail are timely, efficient, and done in a professional manner at all times.
• Assure a high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
• Enter quotations and orders into the sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
• Pro-actively develop new business through outgoing customer calls and other means
• Aid sales floor to obtain daily goals

May be modified from time to time. Other duties, tasks and work may be assigned