COMPANY DESCRIPTION

About Salient The company manufactures and markets video surveillance and video management systems. Salient is an innovative entrepreneurial enterprise, having experienced its initial growth in the 2010s during the analog to IP transition of cameras. Salient offers multiple versions of its systems, including a classic on-premise version, a hybrid cloud version, and a camera to cloud solution. This enables an end user to choose the appropriate version to best meet their individual needs. The company’s products are open-architected and encourage best of breed integrations from leading software providers around the world.
About the Job The Inside Sales Representative (ISR) position plays a critical role in managing and driving the renewal process for Software Maintenance Agreements (SMA), a key revenue stream for the company. In this role, you will be responsible for proactively following up with customers to ensure timely and accurate renewal of their SMAs, maintaining a strong focus on customer satisfaction and retention. You will collaborate closely with Regional Sales Managers (RSMs) to strategize on high-value renewals, ensuring that all necessary stakeholders are aligned and that each renewal is processed efficiently.

JOB DESCRIPTION

This position requires active involvement in providing quotes, system designs, and technical support to resellers, distributors, and customers. You will work directly with the RSMs to ensure all sales opportunities are maximized, supporting the overall sales strategy and helping to close deals in alignment with company goals. You will also manage the entire order processing workflow, ensuring customer purchase orders are verified and that all information is accurately recorded in Salesforce, enabling seamless transactions from start to finish. Additionally, you will play a key role in renewing recurring revenue by maintaining strong customer relationships, proactively managing contract renewals, and identifying opportunities to expand existing accounts.

ADDITIONAL REQUIREMENTS

• Candidates will be subject to a background check in accordance with federal and state regulations.
• Candidates must possess a valid driver’s license and maintain a clean driving record throughout their employment.

Experience

• Proven experience in inside sales or a related field preferred.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Experience in Microsoft Office and Salesforce preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple tasks and prioritize effectively.
• A customer-centric mindset with a focus on delivering exceptional service.
• Technical aptitude to understand and explain complex software and hardware solutions.
• Possesses an energetic, outgoing, and friendly demeanor

ADDITIONAL RESPONSIBILITIES:

• Develop and maintain strong relationships with customers, resellers, and distributors to foster loyalty and long-term partnerships.
• Stay current on product offerings and updates to effectively communicate value propositions.
• Maintain accurate and up-to-date customer records in Salesforce.
• Ensuring proper data integrity by consistently updating sales opportunities with current products and tracking progress through the sales pipeline.
• Collaborate with other sales team members and departments to support overall business goals and objectives, acting as the primary point of contact at HQ for sales-related inquiries and initiatives.
• Assist the RSM with pipeline cleanup and follow-up on non-SMA deals as needed, provided all other tasks are completed and time permits.
  Requirements:

Experience

• Proven experience in inside sales or a related field preferred.
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Experience in Microsoft Office and Salesforce preferred.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills, with a keen attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple tasks and prioritize effectively.
• A customer-centric mindset with a focus on delivering exceptional service.
• Technical aptitude to understand and explain complex software and hardware solutions.
• Possesses an energetic, outgoing, and friendly demeanor.

The ISR role requires a combination of organizational skills, strong communication, and a customer-focused mindset to excel in a dynamic environment.

• Highly organized and detail-oriented: Capable of managing multiple tasks simultaneously.
• Strong communication skills: Engage effectively with customers, resellers, and internal teams, ensuring clear and consistent communication.
• Customer-centric mindset: Build long-lasting client relationships, respond promptly to inquiries, and provide high-level support for technical and sales matters.
• Adaptability in a fast-paced environment: Balance efficiency with commitment to accuracy and quality service