Inside Sales Representative at Silco Fire Security

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Appointment Setting, B2B Sales, Salesforce, Outbound Calling, Prospecting, Customer Relationship Management, Communication, Lead Conversion, Sales Intelligence, Pipeline Management, Active Listening

Industry

Facilities Services

Description

Job Title: Inside Sales Representative Location: Cincinnati, OH Silco Fire & Security isn’t just a company, it’s a mission. Every day, our team plays a vital role in protecting lives and property for over 45,000 businesses across Ohio, Kentucky and surrounding states. We design, install, maintain and monitor fire protection and security systems that keep people safe and businesses compliant. As the market leader in the Midwest, Silco is a growing, family-owned company with over 400 employees working from our headquarters in Cincinnati and branches in Dayton, Columbus, Toledo, Akron, Cleveland and Louisville. Recognized as a Top Workplace and named to the Inc. 5000 list of fastest-growing private companies, we have a long-standing track record of success and ambitious goals for the future. Our impact extends beyond fire alarms and sprinklers; we provide peace of mind to the communities we serve. At Silco, you’re not just doing a job, you’re making a difference. Position Overview: We’re seeking a driven, customer focused Inside Sales Representative to generate new business and support existing customers by setting qualified appointments for our outside sales team. The ideal candidate is an exceptional communicator with a talent for building trust, forging connections, and keeping customers’ needs front and center. This role is built for someone who thrives on outbound activity, organization, and persistence. The most successful people in this position are self-motivated, positive, and relentless in pursuing opportunities. You’ll use Salesforce daily to manage leads, track outreach and ensure no opportunity slips through the cracks. Responsibilities: Lead Generation: * Proactively research and build targeted lead lists, identifying key decision makers and high-potential businesses. * Strong experience using lead generation and sales intelligence platforms such as ZoomInfo, LinkedIn, CRM databases, and other prospecting tools. * Execute outbound call and email campaigns thoroughly to introduce Silco’s services, qualify prospects and schedule appointments for the outside sales team. * Thoroughly work each call project ensuring every contact receives the optimum number of touches, timely follow-up and consistent communication. * Leverage creative outbound strategies to open doors, cross-sell additional services and strengthen relationships with existing customers. * Maintain a steady pipeline of qualified opportunities to help drive new business and support company growth. Lead Conversion: * Respond promptly to inbound inquiries and convert qualified opportunities into scheduled appointments for the outside sales team. * Engage thoughtfully with each lead by listening actively, asking insightful questions and positioning Silco’s offerings as the best fit for their needs. * Follow up consistently to nurture relationships, build trust and move prospects through the sales funnel. * Collaborate closely with outside sales, ensuring a seamless handoff and successful appointment outcomes. * Use Salesforce daily to track every interaction, log details and manage leads through the pipeline with accuracy and accountability. Appointment Setting: * Provide accurate information to customers regarding services, scheduling and expectations to ensure clarity and confidence before the appointment. * Confirm and coordinate all appointment details to ensure a seamless experience for both the customer and the sales team. * Document thoroughly and communicate proactively with outside sales to ensure they are fully prepared to make a strong, informed impression during every appointment. Qualifications: * Bachelor’s degree in business, marketing or a related field preferred. * Experience in a B2B or service-based sales environment preferred. * Familiarity with fire protection, life safety or security services preferred. Benefits: In addition to a competitive compensation package, Silco offers a wide range of benefits such as medical, dental, vision, Aflac and a Flexible Spending Account (FSA). Silco offers company paid short-term disability and life insurance, as well as company paid training. The Company also boasts a 401(k) program with company matching and tuition reimbursement. Silco provides paid holidays and generous paid time off. The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned. Employment at Silco is contingent upon completing and passing a background check and drug screen. Silco is an Equal Opportunity Employer.

Responsibilities

Generate new business by researching leads and executing outbound call and email campaigns to set qualified appointments for the outside sales team. Manage the sales pipeline using Salesforce to track interactions and ensure seamless handoffs to sales representatives.