Inside Sales Representative at TownSq

Richardson, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inside Sales, Customer Acquisition, Consultative Sales, Sales Cycle Management, Virtual Demonstrations, Sales Forecasting, Lead Management, Prospecting, Opportunity Qualification, CRM Compliance, Sales Methodology, Salesforce, Cross-Functional Collaboration, Communication, Discovery, Presentation

Industry

technology;Information and Internet

Description

The Inside Sales Representative (ISR) is responsible for driving new customer acquisition through a structured, consultative sales process. This role manages the full inside sales cycle - from initial engagement through close while adhering to TownSq’s defined scripts, sales processes, tools, and performance standards. The ISR plays a critical role in representing TownSq’s brand, ensuring a consistent customer experience, and supporting scalable revenue growth. This role is in office 5 days a week at our Richardson, TX location. Core Responsibilities: Sales Execution * Manage assigned sales opportunities from initial contact through contract execution for SA. * Manage MQL’s for SA through the sales cycle to closure. * Manage MQL’s for top of funnel for Field Sales Team performing initial discovery * Conduct structured discovery to assess customer needs, challenges, and buying criteria * Present TownSq’s products and services through virtual demonstrations and sales conversations * Develop and maintain accurate sales forecasts aligned to assigned targets * Consistently meet or exceed individual revenue and activity goals Lead Management & Prospecting * Respond to inbound leads in a timely and professional manner * Execute outbound prospecting efforts in accordance with defined outreach strategies * Qualify opportunities based on established criteria including need, readiness, and fit * Maintain regular follow-up with prospects to advance opportunities through the sales pipeline Sales Process & CRM Compliance * Execute sales activities in accordance with TownSq’s sales methodology and playbook * Maintain complete, accurate, and timely records in Salesforce. * Adhere to defined pipeline stages, exit criteria, and forecasting standards * Ensure clear documentation to support effective cross-functional handoffs Cross-Functional Collaboration * Partner with Marketing to support lead generation and campaign follow-up * Coordinate with Implementation and Client Success teams to ensure smooth customer transitions * Participate in team meetings, training sessions, and performance reviews Performance Expectations Performance will be evaluated based on, but not limited to: * Achievement of assigned revenue targets * Pipeline health, conversion rates, and forecast accuracy * Timeliness and quality of lead follow-up * CRM data accuracy and compliance * Completion of required training and product competency requirements Qualifications Required Qualifications * 2–5 years of inside sales or business development experience, preferably in B2B or SaaS * Demonstrated ability to manage multiple sales opportunities simultaneously * Strong communication, discovery, and presentation skills * Experience using CRM platforms (Salesforce preferred) * Ability to work independently in a structured, metrics-driven environment Preferred Qualifications * Experience selling software or technology solutions * Familiarity with consultative or value-based selling approaches * Experience working with property management, HOA, or real estate–related organizations * Experience in a growth-stage or scaling sales organization Required Competencies * Customer-focused mindset * Accountability and attention to detail * Strong organizational and time-management skills * Coachability and openness to feedback * Professional judgment and discretion Additional Information: This role operates in accordance with TownSq’s Sales Playbook, including established sales processes, CRM standards, product training requirements, and performance expectations. Ongoing training and adherence to company policies are required.

Responsibilities

The Inside Sales Representative is responsible for driving new customer acquisition by managing the full inside sales cycle from initial engagement through contract execution, adhering to defined sales processes and standards. Core duties include executing sales activities, managing MQLs, conducting structured discovery, presenting products, and maintaining accurate sales forecasts.