Welded Tube of Canada Group of Companies is a diversified steel pipe and tube producer with annual production capacity of over 700,000 tons.
Headquartered in Concord, Ontario, Canada, Welded Tube owns and operates five manufacturing and finishing facilities strategically located in Canada and the U.S. to ideally serve the North American marketplace.
Founded in 1970, Welded Tube has three divisions: Energy Tubulars (OCTG), ERW Mechanical and HSS.
Through continued investment in state of the art equipment, technology and operating systems, Welded Tube and its employees are recognized as industry leaders in each of their three business groups. Their commitment to providing excellence in product quality, service and ultimate value to a diversified customer base is unassailable.

POSITION SUMMARY

This is an internal sales position requiring strong communication, customer service, time management, and facilitation skills.
Supporting Welded Tube’s existing business, success in this role will require a passion for developing new business with a high degree of dedication, professionalism and integrity.

QUALIFICATIONS & EXPERIENCE

• Minimum College Diploma in Sales, Marketing or Business Administration.
• Minimum 5 years of work experience in customer service or sales, preferably in a manufacturing environment.
• Previous experience with a computerized purchasing/inventory system.
• Occasional travel to customers’ locations is required.
• Proficient in Microsoft Office, experience with AS400 systems is an asset.
• Strong knowledge of steel industry, especially tubing and its application is an asset.

• Prepare responses to customer inquiries and follow-up with customers, obtaining feedback.
• Seek and explore all sales leads and opportunities, working with Outside Sales and reporting feedback to Management.
• Develop and maintain accurate customer data.
• Accept, enter and verify customer orders for accuracy. Seek customer agreement (as required) confirming order is accurate and agreed upon.
• Expedite customer orders to coincide with customer’s required delivery date. Provide customer with updated delivery status as required.
• Provide support and training to other Inside Sales Representatives as required.
• Develop customer loyalty by addressing all customer inquiries, concerns or complaints in a timely and professional manner.

Participate in WTC’s continuous improvement activities.

• Perform additional duties as assigned.