Inside Sales Representitive at AICA Orthopedics, P.C.

Marietta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inbound Call Conversion, Intake Conversations, Trust Building, Outbound Follow-up, CRM Documentation, Salesforce, NextGen, Phone Presence, Empathy, Accuracy, Responsiveness, Emotional Composure

Industry

Hospitals and Health Care

Description

Description Inside Sales Representative Convert with Empathy. Close with Confidence. ABOUT THIS ROLE This is an inside sales role — and that's what makes it meaningful. Callers are accident victims and injury patients seeking care, and sometimes their legal counsel contacts us on their behalf. They need care, not a pitch. Your job is to meet them with genuine empathy, conduct a thorough intake, and guide every qualified caller to a scheduled appointment or confirmed next step. The best reps here earn strong bonuses. They do it by listening well and asking for the commitment. Both matter equally. WHAT YOU'LL DO Convert inbound calls from patients and referral partners into scheduled appointments — conversion is the primary metric Conduct intake conversations that uncover patient needs and build trust before and during the ask Follow up on unscheduled leads via outbound calls to re-engage and close Handle calls from legal offices coordinating on behalf of personal injury patients seeking care — accuracy and responsiveness matter here Document every interaction in NextGen and Salesforce with accuracy WHAT SUCCESS LOOKS LIKE Inbound call-to-appointment conversion at or above team benchmark Follow-up contact completed within defined SLA on unscheduled leads Patient satisfaction scores reflecting quality of intake experience Clean, complete CRM documentation on every contact QUALIFICATIONS Required: 2+ years in a conversion-driven role — healthcare intake, insurance, legal intake, or call center sales where you were measured on outcomes Proven track record meeting or exceeding conversion targets or appointment goals Exceptional phone presence — warm and unhurried, but able to guide a call to a decision Proficiency with CRM/EMR systems ; Salesforce and NextGen preferred Able to handle emotionally sensitive calls involving injury, pain, or legal matters with composure Preferred: Personal injury, medical intake, or legal services background Bilingual Spanish/English WHAT WE OFFER Competitive hourly base + performance bonus tied to conversion metrics Full benefits — medical, dental, vision, 401(k), PTO Clear advancement path: Senior PSR, Team Lead, Supervisor 21-location network across metro Atlanta and growing Apply now. In your application, tell us about a time you converted a hesitant caller into a confirmed appointment. AICA Orthopedics is an equal opportunity employer. Requirements Required: 2+ years in a conversion-driven role — healthcare intake, insurance, legal intake, or call center sales where you were measured on outcomes Proven track record meeting or exceeding conversion targets or appointment goals Exceptional phone presence — warm and unhurried, but able to guide a call to a decision Proficiency with CRM/EMR systems ; Salesforce and NextGen preferred Able to handle emotionally sensitive calls involving injury, pain, or legal matters with composure Preferred: Personal injury, medical intake, or legal services background Bilingual Spanish/English

Responsibilities

The primary responsibility is to convert inbound calls from accident victims and legal counsel into scheduled appointments by conducting empathetic intake conversations to uncover needs. This role also requires accurate documentation in CRM systems and following up on unscheduled leads via outbound calls.