Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world.
Econolite’s ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity.
The Inside Sales Specialist is responsible for sales order entry, order management, and providing exceptional customer service. In this role, you will serve as a key liaison between customers, the sales team, and internal departments to ensure accuracy, efficiency, and satisfaction throughout the sales cycle. Beyond processing orders, you will play an active role in building lasting customer relationships, addressing inquiries, and identifying opportunities to support client needs with Econolite’s full range of solutions.

QUALIFICATIONS:

• Associate’s Degree or equivalent; Bachelor’s Degree preferable
• 4-7 years in a sales support or inside sales role
• Ability to multi-task and apply sound judgment to establish priorities
• Excellent communication and written skills
• Computer literate; moderate skills working with Microsoft Office software
• Experience with CRM system, such as Salesforce.com or Microsoft Dynamics preferred

• Serves as the first line of Econolite’s demand generation resources, initial touch point for customer inquiries, and advises customers of any changes to an order
• Manages the order life cycle for assigned Account Manager’s or Territory’s customers
• Fulfill orders for replacement and commodity products
• Maintains record of all relevant touchpoints with customers in Econolite’s CRM
• Assists or contacts any departments such as Accounting, Planning, Shipping and Engineering with requests pertaining to Sales Orders for information needed to satisfy customers and contractors requests
• Researchers claim orders for applicability of warranty coverage
• Prepares and submits RMA’s (Return Material Authorizations), RA’s (Repair Authorizations) and any approved credits.
• Exercises judgment in determination of amount and applicability of credit
• Provide training to other members of the Inside Sales organization as needed
• Performs other duties as required and assigned
• Use available data reporting tools to monitor key business data such as estimated ship date changes, bookings anomalies, customer order information, and historical data lookup.