Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service.
As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees.
If you are ready to take on challenges, demonstrate your problem-solving skills, and genuinely care about providing exceptional service, we invite you to join our team at Express Flooring.
As a member of the Inside Sales team, your role would be to help support not only our Design Consultants, but also our customers. At Express Flooring, we strive to provide an incredible customer experience throughout our entire appointment and installation process. As an IS team member, you would be an integral part of that process! If you are great with people, are driven and like to help provide solutions, this is the role for you!

Essential Functions

• Take inbound calls from our salespeople from their sales appointments to help them with pricing or other miscellaneous support.
• Follow-up on jobs going into Sales Hold due to information missing.
• Handle rehash opportunities with customers who didn’t purchase during their initial visit.
• Taking calls from our salespeople with questions (Technical, Sales Related, Stock Check Calls).
• Work towards the retention of Customers wanting to cancel their projects.
• Completing change orders or contracts digitally.
• Provide feedback to Sales Manager for coaching opportunities for Design Consultants (DC).
• Attain Inside Sales goals and revenue objectives.
• Schedule reselections when needed for appointments for DC to return.
• Provide primary support to markets during Sales Manager PTO.
• Other duties and tasks as needed by Leadership.

Qualifications

• Bachelor’s degree or proven track record with work experience.
• Computer proficiency with Microsoft office / Technology Skills to learn new programs.
• Ability to meet deadlines and operate under tight timelines.
• Inside Sales Experience preferred (Home Improvement or Similar Industry or Familiar with In-Home Sales)
• Knowledge of sales tactics, closing skills, and processes.
• Ability to communicate clearly and concisely, orally and in writing (Operating primarily over the phone).
• Ability to establish and maintain cooperative working relationships with company employees, managers, customers, and prospects.
• Able to use sound business judgment and enact strong business ethics.
• Customer Service Skills.
• Good organizational and follow-up skills.
• Ability to work a variety of shifts to support the Sales Team. Operating Hours: 8am – 8pm Monday through Sunday

Salary plus bonus offered
Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

• Take inbound calls from our salespeople from their sales appointments to help them with pricing or other miscellaneous support.
• Follow-up on jobs going into Sales Hold due to information missing.
• Handle rehash opportunities with customers who didn’t purchase during their initial visit.
• Taking calls from our salespeople with questions (Technical, Sales Related, Stock Check Calls).
• Work towards the retention of Customers wanting to cancel their projects.
• Completing change orders or contracts digitally.
• Provide feedback to Sales Manager for coaching opportunities for Design Consultants (DC).
• Attain Inside Sales goals and revenue objectives.
• Schedule reselections when needed for appointments for DC to return.
• Provide primary support to markets during Sales Manager PTO.
• Other duties and tasks as needed by Leadership