Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ABOUT YOU

We’re looking for someone who will stand by our values and bring them to life - a brand ambassador who collaborates and partners with the business. You are a high-performing sales professional ready to take the next step in your career. You are passionate about mentoring others, influencing team success, and preparing for a future in leadership.

You will also bring:

• 2+ years in internal sales or customer support roles.
• Ready to step into a mentor-style leadership position.
• Experience guiding or coaching others informally.
• Confident, approachable, and leads by example.
• Possesses strong sales, communication, and negotiation skills.
• Proficient with Salesforce and general CRM usage.
• Strong commercial awareness and attention to detail.
• Passionate about customer outcomes and achieving results.
• Eager to grow into a formal leadership role over time.

ABOUT THE ROLE

As the Inside Sales Specialist Lead, you’ll be the go-to mentor for the Inside Sales team, helping improve their performance, provide day-to-day support, and lead by example. You’ll also be responsible for qualifying and converting inbound leads, driving sales performance, and assisting the Head of Sales with implementing and refining strategy.
You’ll play a hands-on role in the sales process while developing your coaching and leadership skills—perfect for someone ready to make their mark and step up in their career.

KEY RESPONSIBILITIES:

• Mentor and support Inside Sales team members to develop their sales and technical skills.
• Act as 2IC to the Head of Sales, assisting with daily team operations and motivation.
• Qualify inbound leads from calls, live chat, web enquiries, and partner referrals.
• Conduct outbound calls to convert prospects into customers and drive revenue.
• Collaborate across departments (Sales Ops, Marketing, Product, Risk, and Compliance) to improve sales effectiveness.
• Maintain accurate pipelines and records in Salesforce and ensure timely follow-ups.
• Assist in reporting and providing sales insights to support decision-making.
• Uphold compliance and ensure all onboarding documentation is accurate and complete.
• Contribute to a positive, performance-driven team culture.