Inside Sales Specialist- Medspa at Princeton MedSpa Partners

Loveland, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Management, Client Engagement, Sales Conversion, Outbound Calling, Appointment Setting, Client Retention, Cross-selling, Upselling, CRM Management, Performance Tracking, Scheduling Optimization, Value-Based Communication, Skincare Knowledge, Cosmetic Procedures Discussion, Multitasking, Detail-Oriented

Industry

Business Consulting and Services

Description

About Us: Allura Skin, Laser & Wellness Clinic is a full service medically focused skin care and wellness clinic dedicated to enhancing the lives of our patients – both women and men. Voted NOCO’s Best MedSpa , we are proud to offer advanced technologies and techniques in the field of aesthetics and wellness, as well as top medical grade skin care products. Our commitment is to provide safe, personalized services in a relaxed atmosphere with an experienced team. With frequent advances in the science of skin rejuvenation and overall wellness, our professionals ensure they have the training and product knowledge they need to best serve you! Job Summary: As a Client Growth Specialist at Allura, you will serve as the first point of contact for prospective and existing clients, playing a critical role in driving revenue growth and ensuring consistent, high-quality lead management. This role combines customer engagement, sales conversion, and clinic support, with a strong focus on improving consultation show rates, close rates, and client retention. This entry-level position is ideal for individuals who are motivated by results, enjoy client interaction, and thrive in a fast-paced, performance-driven environment. This position is built on the Outgrow philosophy by Alex Goldfayn, emphasizing proactive outreach, positive communication, and accountability for measurable results. This role is an in-office position working 20 hours a week as a Client Growth Team member. Key Responsibilities: Lead Management & Client Engagement Serve as the dedicated point of contact for new inbound leads and outbound follow-up, ensuring timely responses and personalized client communication. Proactively reach out to prospective clients via phone, text, and email to nurture interest, schedule consultations, and reduce appointment cancellations/no-shows. Actively educate clients on treatment options, promotions, and membership opportunities, tailoring recommendations to their goals and needs. Meet or exceed daily/weekly outreach activity benchmarks (calls, texts, emails) as set by the Client Growth Manager. Follow a structured, repeatable follow-up cadence to ensure consistency and persistence in lead management. Utilize positive, client-centered communication frameworks that reinforce trust, confidence, and urgency. Sales Conversion & Revenue Growth Drive higher consultation show and close rates through consistent follow-up and value-based communication. Effectively cross-sell and upsell treatments, packages, and memberships, reinforcing client loyalty and repeat visits. Collaborate with providers and practice managers to align messaging, promotions, and client offers to maximize conversion rates. Maintain an optimistic, encouraging mindset in all client conversations to inspire confidence and enhance outcomes. Clinic & Team Support Provide support to the assigned home clinic while also serving as backup support for at least one additional clinic within the platform. Maintain accurate and up-to-date client records in the CRM/EMR system, ensuring documentation of preferences, goals, and next steps. Partner with the Client Growth Manager to review weekly performance metrics and identify opportunities for improvement. Operational Support & Accountability Monitor and manage clinic scheduling to optimize provider utilization, filling last-minute cancellations or openings with prospective clients. Track and report key performance indicators (show rate, close rate, sales conversion, membership enrollments) on a regular basis. Demonstrate accountability for meeting individual and team goals while maintaining a client-first mindset. Participate in weekly reviews of performance activity to ensure consistency with the Outgrow model. Qualifications: 2+ year experience in customer service, call center, or sales environment (medspa, beauty, or healthcare field preferred) Experience with outbound calling, appointment setting, or lead follow-up strongly preferred Excellent verbal communication and listening skills Comfortable discussing wellness, skincare, and cosmetic procedures Organized, detail-oriented, and able to multitask in a fast-paced environment Familiarity with appointment booking software a plus High school diploma or equivalent; some college or relevant training is a plus How to Apply: If you are passionate about sales and aesthetics and want to join a dynamic team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and why you are a great fit for this role. Princeton MedSpa Partners is an Equal Opportunity Employer. We are committed to creating an inclusive environment that respects and values diversity. We do not discriminate on the basis of race, color, national origin, gender, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Responsibilities

The specialist will act as the primary contact for new and existing clients, focusing on timely lead management, proactive outreach via phone/text/email, and educating clients on services to improve consultation show and close rates. Key duties include driving revenue through upselling/cross-selling and ensuring accurate client record maintenance in the CRM.