Inside Sales Specialist at RICHARDS INDUSTRIALS

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Acumen, Communication Skills, Problem-Solving, Analytical Abilities, Customer Service, Time Management, Detail Oriented, Proactive Approach, Collaboration, Presentation Skills, Adaptability, Curiosity, Creativity, Organizational Skills, Self-Directed, Integrity

Industry

Industrial Automation

Description

Job Details Job Location: Richards Industrials - Cincinnati, OH 45209 Position Type: Full Time Inside Sales Specialist – Richards Industrials Location: Cincinnati, Ohio Reports to: Inside Sales Manager Company Profile Richards Industrials, founded in 1961, is a manufacturer of pressure regulators, control valves, and other fluid control products, known by our customers for high quality products, great customer service, and fast & reliable deliveries. Our products are marketed under a series of distinct brands, each of which is used in unique applications that require precise technical attributes. The company serves a range of end markets, including pharmaceutical, food & beverage, chemical, petrochemical, and various industrial segments. The company has two locations, Cincinnati OH and Fletcher NC, and a global headcount of 190. Equipped with an experienced, passionate team, Richards focuses on driving profitable growth through operational excellence, opening new channels to market, and investing in new products. Richards has four Core Values: Empowerment – Employees are our most valuable asset Collaboration – Together we achieve more Pioneering Spirit – Curiosity and innovation are our driving forces Service Mindset – Never stop advocating for the Customer And our purpose is to solve tomorrow’s demanding fluid control problems, today. The Position: Richards Industrials is now seeking an experienced, motivated, and results-oriented Inside Sales Specialist to help us grow our valve business based in Cincinnati. The Inside Sales Specialist is primarily responsible for providing the support for our manufacturers’ representatives, customers, and outside sales force. He or she will communicate daily with Richards Industrials manufacturers Reps assisting them with technical support, quoting products, expediting orders, working on projects, etc. The successful candidate will work closely with Reps, RSMs, direct customers and end-users as well internal departments such as Engineering, Planning, Production and Assembly. Primary Duties & Responsibilities Applications Support Supports the Sales Team as required to maintain premier customer service. Collaborates to understand customer requirements and propose technical solutions across the portfolio of products. Interpret customer specifications and provide valve and industrial product recommendations. Collaborate with the Sales Team, engineering and manufacturing teams to resolve customer-specific challenges. Meet or exceed sales targets and performance metrics. Project Pursuit activities, including Spec review, Sizing, and Selection. Prepare and deliver technical presentations and product demonstrations. Support the development of quotes and proposals for customers. Provide post-sale technical support to ensure successful product integration. Customer support Remain grounded in transactional needs and challenges. Reviews RFQ to determine customer requirements and suitability of Richards Industrials product offerings to meet customer needs. Assist in the selection and configuration of appropriate products to meet client needs. Establish and maintain strong relationships throughout the sales cycle. Carefully documenting correspondence to make future interactions easier and to allow other team members to quickly determine the application's parameters. Identify technical factors in customer inquiries that may affect cost and delivery. Stay up-to-date with industry trends and product knowledge to provide informed guidance. Provide training and support to channel partners, customers, and colleagues. Qualifications Include: Education & Experience Bachelor’s Degree or equivalent work experience 5 years experience Previous experience in a technical sales role, preferably in an industrial, flow control, or valve manufacturing sector a plus. Strong Technical acumen with an understanding of industrial valves and related products. Exceptional communication skills. Problem-solving and analytical abilities to address customer-specific challenges. A proactive and customer-centric approach. Skills & Abilities Strong customer service and communication skills. Ability to handle multiple tasks in a fast-paced environment with constantly changing priorities. Ability to operate general office equipment (PC, Scanner) Detail oriented with strong analytical skills. Filing skills. Ability to use Microsoft Office products – Word, Excel, PowerPoint, Access. Self-directed, with considerable initiative. Effective time management Personal Characteristics: Strong work ethic Calm and resilient Organized and detail-oriented Motivated and proactive Curious and creative Disciplined Quantitative in nature, with outstanding communication and presentation skills Committed to meeting customer needs and providing exceptional service Committed to Continuous Improvement Outstanding Problem Solver High level of self-confidence, integrity, and intellectual honesty Adaptable, able to thrive in a dynamic work environment Why would this role be exciting for me? Richards Industrials is a profitable, thriving company that’s investing for growth - > career development is important for us. This is an opportunity to join a talented, hard-working team that’s pushing itself to be the best it can be. The opportunity to develop and grow in an Inside Sales role with future opportunities in Outside Sales or other areas. We give back to the community through philanthropy and community service. Richards Industrials firmly supports the principle and philosophy of equal opportunity for all individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or status as a protected veteran. Qualifications

Responsibilities

The Inside Sales Specialist is responsible for supporting manufacturers' representatives and customers, providing technical support, and assisting with quotes and order expeditions. They will collaborate with various internal teams to resolve customer challenges and ensure successful product integration.