House of Jewellery is a wholesale jewellery trading company based in Toronto, Canada. Established in 1986, House of Jewellery is now one of Canada’s leading silver, gold, and diamond jewellery wholesalers.
We specialize in selling high quality Sterling Silver and 14K Gold from Europe and Asia.
Our team is seeking a highly motivated Inside Sales Specialist who will be responsible for generating and nurturing B2B sales opportunities, supporting wholesale customers, and ensuring a high level of service and follow-up. You will play a crucial role in driving sales revenue, building customer relationships, and representing our brand with professionalism and integrity.

KEY RESPONSIBILITIES

· Proactively reach out to prospective customers through outbound calls, emails and other communication channels to generate leads and drive sales opportunities (including cold calls and follow-up with past customers.)
· Respond promptly to inbound inquiries, providing accurate product information and recommendations.
· Engage with wholesale customers in a consultative manner to understand their unique business and clientele in order to provide personalized recommendations for product selection.
· Build and maintain strong relationships with current and prospective customers by delivering exceptional service, addressing inquiries and concerns, and maintaining regular communication to drive repeat business.
· Process sales orders accurately and work collaboratively with other departments to ensure timely delivery.
· Meet or exceed sales targets and KPIs set by the company, demonstrating consistent performance and exceeding customers expectations.
· Utilize appropriate software to maintain accurate records of customer interactions, track sales activities and follow up on leads and opportunities.
· Stay informed about product offerings, industry trends, competitor offerings and market dynamics related to jewelry industry to identify opportunities for business growth and competitive advantage.
· Collaborate with cross-functional teams, including procurement, marketing, operations and customer service to address customer requests, resolve issues, and ensure customer satisfaction.

WHAT YOU BRING TO THE ROLE

· 2-3 years of experience in a B2B inside sales role (wholesale experience required, jewelry or similar industry experience preferred)
· Strong communication and interpersonal skills, with the ability to build rapport with customer over the phone and email.
· Confidence in making outbound sales calls and emails and following up with prospects.
· Customer-focused mindset with the ability to handle inquiries and resolve concerns effectively.
· Good organizational skills, attention to detail, and ability to manage multiple priorities.
· Comfortable using CRM systems and Microsoft Office/Google Workspace tools.
· Knowledge or passion for jewelry products is a plus.
Transportation: TTC Accessible via Queen Subway Station