SUMMARY

Reporting to the Branch Manager, and working closely with the BC Sales Manager, the Inside Sales Supervisor is responsible for the daily operation of the inside sales team, with a focus on maximizing sales performance and customer satisfaction.

KNOWLEDGE, SKILLS, AND ABILITIES

• Wholesale distribution sales experience is an asset, preferably in the building materials industry.
• Experience working in a call center or high volume inside sales environment is required.
• A minimum of three years’ experience managing direct reports is preferred.
• Demonstrated coaching, training, and team building skills.
• Knowledge of principles and procedures for hiring, training, motivating, and developing staff, including setting performance standards and monitoring performance
• Excellent organizational skills
• Ability to clearly communicate with internal and external parties in a professional and courteous manner.
• Able to problem solve and meet deadlines in a fast-paced environment.
• Knowledge of principles and processes for providing excellent customer service
• Maintain positive and enthusiastic attitude even in adverse situations.
• Good keyboarding skills and computer skills; very comfortable with Excel, Word, and Outlook
• Excellent English communication skills at a capacity to influence sales, in person and over the phone, with customers at various levels.
• Write emails, letters, and sales documents in a professional manner.

EDUCATION

• High school diploma or equivalent is required
• Post secondary education is Business or Marketing is an asset
• Formal sales training is an asset

Please refer the Job description for details