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Inside Sales Supervisor at MPE-Inc

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

34.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Inquiries, Order Entry, Issue Resolution, Collaboration, Feedback Provision, RFQ Management, Sales Order Management, ECN Coordination, Sample Requests, RMA Intake, Complaint Monitoring, Open Order Reporting, Digital Portals, Technical Support, Communication Skills, Attention To Detail

Industry

Medical Equipment Manufacturing

Description

Under the supervision of the Inside Sales Supervisor, the Inside Sales Representative is responsible for handling customer inquiries, processing order entries, and handling customer issues. This position works closely with operations, engineering, project management, and sales to collaborate, provide, and receive feedback as the voice of the customer. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Alignment with Key Account Managers * Enter Requests for Quote (RFQs) and follow up on quotations * Enter and manage sales orders from PO receipt through shipment * Coordinate ECNs and communicate impact to customers * Handle sample requests and RMA intake * Enter and monitor customer complaints in call center, and aid customers, using support departments as needed * Maintain open order reports and digital portals as needed * Provide timely, professional, and effective communication to customers both internally and externally * Provide first-line technical support (lead times, alternates, basic spec questions) * Resolve routine customer issues (delivery, invoice, certifications, etc.) * Participate in meetings as appropriate to support duties EDUCATION * Associate’s or Bachelor’s degree preferred but not required with strong experience REQUIREMENTS * 2–5 years Inside Sales, Sales Support, or Customer Service experience in a manufacturing environment * Technical aptitude and comfort learning how to read drawings * Proficiency with ERP (IFS experience a plus) and CRM systems (Pipeliner experience a plus) * Extreme attention to detail and follow-through Excellent phone and email communication skills

Responsibilities

The Inside Sales Representative handles customer inquiries, processes order entries, and manages customer issues while collaborating closely with operations, engineering, project management, and sales teams. Key duties include managing Requests for Quote (RFQs), entering and tracking sales orders from purchase order receipt through shipment, and coordinating Engineering Change Notices (ECNs).