INSIDE SALES SUPERVISOR (SURREY BRANCH)

Why Join Western Equipment?
· BC-based family-run business (75+ years)
· Friendly, team-focused environment
· Consistent Monday–Friday schedule
· Comprehensive benefits including dental, health, life insurance, and more
About Us:
Western Equipment is a leading supplier of industrial, safety, and rigging supplies to key sectors across BC — including logging, mining, construction, and manufacturing. With multiple branches across the province, we take pride in supporting the industries that build BC.
Inside Sales Supervisor – Surrey, BC
Are you a customer-focused leader with strong sales experience and a hands-on approach to team success? We’re looking for an Inside Sales Supervisor to join our Surrey branch and help drive operational excellence in a fast-paced, industrial environment.
About the Role
The Inside Sales Supervisor supports and supervises the inside sales and counter team. You’ll work closely with customers and our outside sales staff to ensure orders, quotes, and product support are delivered efficiently and accurately. You’ll also coordinate day-to-day activities and assist with scheduling, and continuous improvement.
Key Responsibilities
· Lead and support the Inside Sales/Counter team daily.
· Manage quotes, order entry, returns, and inventory coordination.
· Provide exceptional service to internal and external customers.
· Collaborate with the Assistant Branch Manager and Outside Sales team.
· Maintain showroom stock, cleanliness, and merchandising standards.
· Recommend product solutions based on customer needs.
· Support cross-selling, up-selling, and promotions.
· Ensure timely order processing and communication with vendors.
· Help foster a positive and productive work environment.
Qualifications
· 3+ years of inside sales or counter sales experience, preferably in an industrial, manufacturing, or maintenance setting.
· Proven leadership and people management skills.
· Strong customer service focus with conflict resolution abilities.
· Solid understanding of inventory control and logistics.
· Proficient in Microsoft Office and sales/order management software.
· Excellent communication, problem-solving, and multitasking skills.
Why Join Us?
· Competitive compensation and benefits package.
· Opportunities for professional growth and development.
· Be part of a team-oriented environment that values excellence and collaboration.
Ready to Apply?
If you’re motivated, organized, and want to be part of a long-standing BC success story — we want to hear from you!
Job Type: Full-time
Pay: $40,000.00-$60,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Location:

• Surrey, BC (preferred)

Work Location: In perso

Please refer the Job description for details