Inside Sales Support (Parts) at Brown Equipment Company BEC

Roanoke, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inventory Management, ERP Systems, Sales Support, Order Processing, Warranty Claims Processing, Freight Logistics, Vendor Relations, Quoting, Organization, Professional Communication, Multi-tasking

Industry

Utilities

Description

At Brown Equipment Company (BEC), exeptional customer service doesn't end after the sale - it continues every day through our parts and support teams. As an Insides Sales Support team member, you'll play a key role in supporting our customers, assisting the outside sales team, and helping keep our parts operations running efficiently. This is a full-time, on-site position What You’ll Do Parts Operations * Professionally handle incoming requests from customers and the outside sales team * Manage and support effective parts department processes to ensure internal and external customer satisfaction * Maintain accurate parts inventory, including continuous and annual physical inventory counts * Process parts warranty claims and returns within required timeframes * Create purchase orders for drop shipments, rush orders, and special orders in the ERP system * Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility Sales Support * Provide daily support to the outside sales team * Process and expedite customer parts and sales orders * Create, maintain, and verify parts quotes, sales orders, and service orders * Support fulfillment of equipment quotes * Coordinate freight logistics for equipment deliveries related to service and sales * Develop and maintain strong working relationships with vendors and manufacturers * Ensure accurate and complete information is captured in the ERP system * Communicate opportunities or issues requiring additional attention to the outside sales team What Make You Successful in This Role * You genuinely enjoy helping customers and finding solutions * You are highly organized and don't let details slip through the cracks * You can juggle multiple priorities without losing your cool * You communicate professionally with customers, vendors and teammates * You enjoy working in a collaborative, fast-paced environment * You ttake ownership of your work and follow through Education & Experience * High school diploma or equivalent required * Previours experience in inside sales, parts, or sales support preferred * ERP experience Ready to be part of a team where your work makes an impact every day? Apply today.

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Responsibilities

Manage parts operations including inventory counts, warranty claims, and purchase orders within the ERP system. Provide daily support to the outside sales team by processing orders, creating quotes, and coordinating freight logistics.