Inside Sales Support Specialist at L.F. Driscoll

Clayton, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Account Management, Customer Service, Technical Guidance, CRM Systems, Microsoft Office Suite, Communication Skills, Multitasking, Problem Solving, Fire Protection, Product Knowledge, Client Onboarding, Sales Reporting, Market Trends, Team Collaboration, Administrative Support

Industry

Description

Description Position Overview: This role is pivotal in maintaining strong customer relationships, managing inbound and outbound sales activities, and supporting the company’s growth within the fire protection industry. The ideal candidate is technically savvy, service-oriented, and thrives in a fast-paced environment. This position provides excellent leadership development and advancement opportunities for motivated individuals seeking a challenging and rewarding career in fire safety sales and finance. Major Responsibilities/Accountabilities: The essential functions include, but are not limited to the following: Sales Support & Account Management Manage and grow a portfolio of existing customer accounts. Respond to inbound inquiries and proactively reach out to potential customers Prepare quotes, process orders, and follow up to ensure customer satisfaction Investigate and resolve any price discrepancies and distributor sales issues promptly Educate customers on product offerings and track customer preferences to support sales initiatives Customer Relationship Management Strong customer service focus, including direct communication with customers to take and process orders, arrange shipments, respond to customer inquiries, and resolve issues. Build and maintain strong relationships with contractors, distributors, OEMs, and end users. Provide technical guidance on product selection and applications (firefighting foams, sprinklers, valves, etc.). Collaborate with the technical and engineering teams to meet customer requirements Support client accounts, facilitate communication, and ensure a positive client experience Facilitate client onboarding including documentation, product education and ongoing support Respond to client questions and concerns, offering timely and accurate information to facilitate a smooth onboarding experience Work closely with the sales team to align on client expectations and ensure consistent service experience Sales Execution & Reporting Meet or exceed monthly and quarterly sales targets. Maintain up-to-date accurate records in the CRM (e.g., Salesforce) and produce regular sales reports. Generate and present reports on sales activities, customer feedback and market trends Monitor competitor activity and contribute to strategic planning Work with other members of the sales team, operations and marketing group in executing new business opportunities and/or securing sales for that region. Administrative Support Update and maintain key sales and client forms such as new account forms and trade show forms, ensuring accuracy and ease of use. Support Client Relationship Managers with administrative and sales activities Provide backup to sales team to support clients and sales team members Prepare reports, correspondence, and presentations using Microsoft Office Suite (Windows, Microsoft Word, Excel, PowerPoint, and Access) Maintain organized filing system participate in the planning and execution of company marketing activities such as conferences and shows Organize and support sales meetings, marketing events and trade shows Collect, prepare and distribute Point-of-Sales (POS) material and flyers Manage the shipping of trade show materials of our Green Bay office Requirements Bachelor’s degree in business, Marketing, Engineering, or related field preferred (or equivalent experience). 2+ years of inside sales or technical sales experience. Experience in fire protection, industrial safety, or building systems preferred. Knowledge of NFPA codes and standards is a plus. Strong verbal and written communication skills. Fluency in Spanish is desired Proficiency in CRM systems and Microsoft Office Suite. The ideal candidate will have strong communication skills, a technical aptitude for product support, and the ability to multitask in a fast-paced environment. Physical/Mental Demands and Work Environment While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone. Benefits: Perimeter Solutions offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays among others. Perimeter Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. To apply, please visit our website: https://www.perimeter-solutions.com/en/about-careers/

Responsibilities

The Inside Sales Support Specialist is responsible for managing customer accounts, responding to inquiries, preparing quotes, and ensuring customer satisfaction. They also provide technical guidance and collaborate with sales and engineering teams to support client needs.