Inside Sales Support at Test Equipment Distributors LLC

Troy, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Oral Communication, Written Communication, MS Office, Word, Excel, SAGE100, Phone Etiquette, Detail-Oriented, Order Entry, CRM, Customer Service, NDT Experience

Industry

Aviation & Aerospace

Description

Description Inside Sales Support Job Details Hours: Full-time, Monday to Friday, NO holidays, NO weekends, OT is rarely available Location: Troy, MI • Inside Sales Department Benefits: Medical, Dental, Vision, 401k, 401k Match, Long/Short-Term Disability, Voluntary/Life Insurance, and More! Description POSITION SUMMARY: Responds to requests (via customer phone calls, e-mail inquiries, web orders and facsimile transmissions) for equipment parts, supplies and accessories. ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS: Respond to incoming calls, emails, and fax requests from customers. Provide quotes to customers upon request. Request current/updated vendor pricing and update in SAGE100 accordingly. Enter sales orders into SAGE100 database. Maintain consistent and accurate order entry. Follow up with customers/vendors/TED warehouses on delinquent/backorders accordingly. Acknowledge customer feedback and engage the proper parties for resolution and documentation/logging when applicable. Enter new customer information into CRM and SAGE100 databases. Maintain and update customer information in SAGE100. Update film pricing for contract customers. Work with Accounting team to correct customers on credit hold. Cross train with other team members. Perform other duties as assigned. Requirements Requirements QUALIFICATIONS: Excellent oral/written communication skills. Knowledge of MS Office (Word, Excel). SAGE100 experience. Excellent phone etiquette. Detail-oriented (performs in a manner that will prevent errors and omissions). Ability to read and interpret complex customer purchase orders with minimal supervision. EDUCATION and/or EXPERIENCE: High School Diploma or GED equivalent required. Associate's degree preferred. Minimum of 2 years Customer Service experience. NDT experience preferred. Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Responsibilities

Respond to customer requests for equipment parts and supplies via phone, email, and web orders. Manage sales order entry in SAGE100 and maintain accurate customer and vendor pricing data.