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Inside Sales at Taxmann

, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

0.0

Posted On

20 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Interaction, Communication Skills, Problem-Solving, Customer Satisfaction, Relationship Building, Complaint Resolution, Product Knowledge, Internal Coordination, CRM Management, After-Sales Support, Upselling, Cross-Selling, Reporting, Feedback Management, Service Quality

Industry

technology;Information and Media

Description

About Taxmann Taxmann is India’s leading publisher on Taxation and Corporate Laws. We maintain the largest and most accurate online database on Income Tax, GST, Indirect Tax, International Taxation, Corporate Laws, Accounts & Audit, Insolvency & Bankruptcy Code and Indian Acts & Rules. Taxmann Group is the only publishing & product development company in India with complete backward and forward integration, right from the self-owned paper printing unit to in-house research and editorial team, and finally reaching the reader through its distribution network across India, along with a robust technology team that ensures delivery of the content in various digital formats. Job Summary: We are looking for a Customer Relation Executive who will be responsible for managing customer interactions, addressing queries, resolving concerns, and ensuring a high level of customer satisfaction. The role requires strong communication skills, problem-solving ability, and a customer-first approach. Key Responsibilities: Handle customer inquiries via phone, email, chat, or in person. Build and maintain strong relationships with customers to enhance loyalty. Resolve customer complaints promptly and effectively, ensuring customer satisfaction. Provide accurate information about products, services, and policies. Coordinate with internal departments to address customer needs. Maintain records of customer interactions, feedback, and transactions in CRM. Assist in after-sales support and ensure timely follow-ups. Identify opportunities to upsell or cross-sell products/services. Support in achieving customer satisfaction and retention targets. Prepare and share reports on customer interactions and service quality. Location - Ahmedabad

Responsibilities

The Customer Relation Executive will manage customer interactions, addressing queries and resolving concerns to ensure high customer satisfaction. They will also maintain records of customer interactions and assist in after-sales support.