Inside Sales Team Leader at UPM

Wrocław, Lower Silesian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

0.0

Posted On

20 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Inside Sales, B2B Sales, KPI Management, Stakeholder Management, Customer Experience, Change Management, Data Analysis, Coaching, Cross-functional Collaboration, English Fluency, Process Improvement

Industry

Manufacturing

Description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are currently looking for an Inside Sales Team Leader to join our team. In this role, you will play a key part in executing the company’s sales strategy by combining structured sales execution, strong customer engagement, and effective cross-functional collaboration. Greetings from your future manager “This is an opportunity to contribute your experience to UPM Timber and support the continued development of our Inside Sales function. In this role, you will be part of an ongoing transformation, helping improve processes and supporting the team through change. You will support your team by sharing knowledge, encouraging development, and helping build the skills needed to succeed in Inside Sales. This is a hands-on role where you can take ownership, collaborate with others, and make a clear impact. If you are interested in developing your leadership skills, working with others, and contributing to meaningful results, I encourage you to apply and explore the next step in your career with us. ”– Mateusz Greń, Customer Operations Director, UPM What you will do Lead, support, and develop an inside sales team to achieve shared goals and deliver consistent results Build deep customer experience understanding and translate insights into effective, efficient service models Drive performance through clear KPIs, structured processes, and data-driven decision-making Review sales data to identify trends, gaps, and opportunities for improvement Coach and guide team members to strengthen skills and support ongoing development Contribute to continuous improvement initiatives that enhance efficiency and customer value Collaborate with cross-functional stakeholders to ensure alignment and effective ways of working Promote a team environment focused on accountability, collaboration, and sustainable results Who you are You have relevant education in a commercial field or equivalent experience, along with an understanding of technical or complex products You have experience in sales or customer service, ideally in a B2B environment with exposure to phone-based and digital sales You have experience supporting or leading teams and helping others develop, ideally in a sales or customer-facing environment You demonstrate ability to drive change and continuously improve team performance You have excellent stakeholder management and communication skills, with the ability to influence across functions You have proactive mindset with openness to change and continuous improvement in ways of working You are flluent in English; additional European language skills are considered an advantage You have experience working in or with a shared services or Global Business Services (GBS) environment, and experience or knowledge of the timber industry is considered a strong asset This is what we offer to you A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils”. Our work is impactful and transformative. A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees. Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. Learn about our Rewarding and our Ways of working Additional information Based in the UPM Business Hub Poland, this position operates as an integral part of the wider sales organization in UPM Timber. You will work closely with Field Sales, Order Management, and other key stakeholders to deliver on business targets and drive sustainable growth. The role focuses on value creation, disciplined sales execution, and ensuring a high level of customer satisfaction, while maintaining adherence to established sales processes and best practices. The position is located in UPM Business Hub Poland. We offer a hybrid working model. Please apply via the link above and attach your CV latest June 18, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline. For support with submitting your application, please contact the HR Service Center at careers@upm.com or tel. +48 12 399 94 99. If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/ PM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, a Human Resources Service Center in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 600 professionals in customer, supplier and financial services. What makes us unique? The Finnish leadership culture encourages people in personal growth and self-development, and our values - trust and be trusted, achieve together, renew with courage – are visible in our everyday work. We are inspired by the limitless opportunities of the bioeconomy and we lead the way towards a future beyond fossils. Got interested? Join us on this exciting path! #growthwithUPM If you wish to get more insight about who we are, check out this page! Follow UPM on X | LinkedIn | Facebook | YouTube | Instagram #UPM #materialsolutions #WeRenewTheEveryday #LI-POST #LI-HYBRID UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,100 people worldwide, with annual sales of approximately €9.7 billion. Our shares are listed on Nasdaq Helsinki Ltd. UPM – we renew the everyday

Responsibilities

Lead and develop an inside sales team to achieve business goals through structured execution and data-driven decision-making. Collaborate with cross-functional stakeholders to improve service models and enhance customer value.