POSITION SUMMARY - INSIDE SERVICE SALES MANAGER

Lead & Drive Sales – Manage all aspects of inside service sales to align with strategic goals, sales plans, and business growth objectives for Critical Power Services.
Execute Strategies – Develop and implement scalable sales strategies to achieve orders, revenue, and customer retention goals.

• Manage Operations – Oversee processes and resources of the inside service sales team, ensuring efficiency and alignment with business objectives.
• Forecast & Budget – Assist in preparing annual budgets, revenue forecasts, profitability projections, and staffing plans.
• Sales Strategy – Support the development of sales plans to drive business growth and track performance against key sales goals.
• Team Leadership – Direct, train, and develop employees through cross-training, education opportunities, and performance reviews.
• Customer Engagement – Build and maintain relationships with key stakeholders at customer organizations and industry events.
• Escalation Management – Develop and oversee problem resolution procedures to ensure customer satisfaction.
• Negotiation & Contracts – Support RFQs, specification reviews, and contract negotiations as needed.
• Market Analysis – Monitor and report on customer trends, competitor activity, and market insights to adjust sales strategies.
• Software & CRM – Advocate for and support software-based sales tools, including Salesforce and CRM systems.
• Brand Representation – Enhance the Division’s professional image through customer interactions, vendor relationships, and internal collaboration.