EXPERIENCE & EDUCATION

• Undergraduate degree preferred
• Broad and deep knowledge of business and risk and control environment
• 5+ years of relevant experience

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Perform a holistic review of the ITM Investigations cases in the ITM system of record to ensure adherence to published guidance and standards
• Complete a QC review script with results of holistic review
• Identify errors within ITM Investigations cases when applicable
• Provide concise feedback to the ITM Investigator so that the case errors can be corrected
• Validate case errors are corrected
• Collaborate with ITM Investigator on error disputes
• Calibrate with ITM QC colleagues to ensure consistency in QC reviews
• Update QC review scripts when published guidance and standards update
• Complete QC within established SLA and highest level of quality
• Assist QC leadership with additional projects or tasks as needed
• Assist with data validations for QC results reporting
• Assist with reconciliation of QC reviews completed
• Stay informed and knowledgeable on all published guidance, standards and technology in scope for QC
• Identify themes or trends in errors and raise to leadership when applicable
• Identify opportunities in published guidance and standards that could provide more clarity to reduce error