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Insides Sales/Customer Service Representative at Flexaust Inc
Burlington, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

21.0

Posted On

06 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, B2B Sales, Order Entry, Troubleshooting, Account Management, Communication, Organization, MS Excel, MS Word, MS Windows, Salesforce, MS Dynamics, Adobe

Industry

Plastics Manufacturing

Description
Description Flexaust, a multinational hose and ducting manufacturer, is looking for a full-time customer service representative in their Burlington, NC facility. Job Description The ideal candidate will have strong organizational skills and the ability to work independently handling various responsibilities with competing priorities as well as excellent customer service skills. Must be detail oriented, demonstrate professional manners and effectively communicate when interacting with fellow employees and customers. Responsibilities of the position include, but are not limited to, the following. · Be the 1st point of contact with prospective and current customers · Enter customer PO’s efficiently and error-free · Provide customers with product and service information · Troubleshoot customer issues and product concerns · Resolve product and service issues · Initiate and issue return requests to customers · Enter and update quotations · Maintain customer accounts · Acquire and process information to set up new customers Requirements Education and Requirements · High School Diploma; Associate’s or Bachelor’s degree preferred · Must have B to B customer service or sales experience · Must be able to read, write and clearly communicate with poise and confidence · Must be able to speak in English over the phone and in person with customers and fellow employees · Knowledgeable with MS Windows, Excel, Word (MS Dynamics and Adobe a plus) · Knowledgeable with Salesforce a plus · Eligible to work in US This is a full time; 8:00 AM – 5:00 PM position located in Burlington, NC.
Responsibilities
Act as the primary point of contact for customers to handle order entry, quotations, and account maintenance. Resolve product concerns and troubleshoot service issues to ensure customer satisfaction.