Insights Analyst
The role
As an Insight Analyst here at TalkTalk you’ll be a key member of the Insights team where you’ll collaborate with colleagues from across TalkTalk to shape, deliver and optimise our strategy and performance by delivering data-driven actionable analysis.
We’re a fast-paced environment and an ever-evolving business, so if you’re an experienced Insights Analyst who’s energetic and enjoys a challenge you’ll never be bored at TalkTalk. You’ll have the opportunity to work on multi-million-pound projects with clear role accountability and the opportunity to develop yourself and your career further.
The team
The Insight team are responsible for providing value-added insight and analytics to the business, whilst this Insights Analyst role provides insight on a variety of key business metrics - base management, churn management, upsell opportunity, operational analysis, etc.
In this role, you’ll be tasked with providing insight that uncovers issues and opportunities across the consumer base which will drive business value and/or customer experience improvement.

Your responsibilities

• You’ll conduct user requirement analyses and establish best approach, whilst problem-solving and brain-storming core issues.
• With the support of your manager and colleagues, you’ll drive your own development.
• You’ll read and prepare data for analysis, ahead of delivering data insights that provide actionable outputs.
• Collaborating with colleagues at all levels, including senior stakeholders, you’ll support the delivery of Insight & Analytics team objectives and projects.

What you need to demonstrate for success

• The ability to interpret data, linking multiple sources of data and bringing them together into a consolidated output.
• Experience coding using SQL, with other languages and analytical software experience, such as PowerBI, Databricks and Azure, being an advantage.
• Can identify value-creation opportunities across the organisation and clearly articulate the results of analysis into clear insight and communicate effectively with stakeholders.
• Bringing creativity to the role by looking at options to generate analysis using different techniques or approaches.
• Generates energy, pride and momentum across the team.

If this Insight Analyst role sounds like you, please apply and we will be in touch soon!
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.

What We Offer

• Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
• Collaborative office spaces designed for creative thinking and innovation
• Free on-site parking at our offices
• Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
• Private healthcare for all employees
• Competitive pension scheme and performance-related bonus opportunities
• Free broadband for all employees
• Life event gifts – celebrating milestones like marriages and births
• Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
• Salary sacrifice scheme – save on dental, gym, and more
• Big retail and leisure discounts
• 3 paid volunteering days a year – because making a difference matters to us too

• You’ll conduct user requirement analyses and establish best approach, whilst problem-solving and brain-storming core issues.
• With the support of your manager and colleagues, you’ll drive your own development.
• You’ll read and prepare data for analysis, ahead of delivering data insights that provide actionable outputs.
• Collaborating with colleagues at all levels, including senior stakeholders, you’ll support the delivery of Insight & Analytics team objectives and projects