Insights Analytics Senior Analyst

at  Commonwealth Bank

DO WORK THAT MATTERS

Our people are finding the answers to some of Australia’s biggest customer challenges. With rich data at your fingertips, join a team of expert problem solvers who aren’t afraid of the unfamiliar.
The Chief Data & Analytics Office (CDAO) team aspire to be the best analytics team in the world at engaging customers and delivering value for the organisation.
We are the pioneers of leveraging Next Best Action Marketing decisioning technology and the Group’s data to anticipate and meet our customers’ needs in an orchestrated, consistent and meaningful manner.
This new and exciting opportunity will exist to support Bankwest Collections with their data insights and needs to better support our customers.

• Work collaboratively in cross-functional teams to develop direct communication initiatives that meet customer and business objectives
• Proactively engage and work collaboratively with stakeholders by supplying customer insights which enables them to determine optimal contact strategies
• Use data analysis coupled with your understanding of the customer and business to identify engagement and growth opportunities