Start Date
Immediate
Expiry Date
01 Jan, 27
Salary
100000.0
Posted On
03 Oct, 26
Experience
15 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Banking & Credit
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
-Job Description
JOB TITLE: Insights and Analytics Manager
SALARY: £61,300 - £68,100
LOCATIONS: Cardiff or Manchester
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
Help us turn complex data into insight that improves customer journeys.
This business provides vehicle finance and leasing through Black Horse and Lex Autolease. Our Channel Insight & Analytics team connects data across digital and assisted channels so colleagues can improve customer experience.
As Channel Insights Manager, you’ll help us understand end-to-end customer journeys and turn evidence into action. You’ll shape the data foundations and insight that give teams a trusted view of performance.
You’ll connect structured and unstructured data from digital journeys, calls, messaging, IVR, feedback, complaints and operational systems. Using digital, speech and text analytics, you’ll identify customer needs, emerging demand, journey friction and opportunities to improve service and cost to serve.
You’ll lead and develop colleagues while partnering with Platform, Operations, Customer Experience, Data and Insight teams. Together, you’ll turn analysis into practical recommendations and measurable improvements.
You'll have opportunities to develop expertise across customer journey analytics, speech and text analytics, data visualisation, customer experience measurement and modern insight techniques. Working with colleagues across Customer Experience, Platform, Operations and Data teams, you'll broaden your understanding of end-to-end customer journeys while building leadership and influencing skills.
We'll support your development through on-the-job learning, access to training and the chance to work with new tools, technologies and analytical approaches as our insight capability continues to evolve.
What you'll need
Experience in any of these areas would be useful, but you do not need all of them:
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
Flexible Working Options
Hybrid Working, Job ShareJob Description Summary
-Job Description
JOB TITLE: Insights and Analytics Manager
SALARY: £61,300 - £68,100
LOCATIONS: Cardiff or Manchester
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
Help us turn complex data into insight that improves customer journeys.
This business provides vehicle finance and leasing through Black Horse and Lex Autolease. Our Channel Insight & Analytics team connects data across digital and assisted channels so colleagues can improve customer experience.
As Channel Insights Manager, you’ll help us understand end-to-end customer journeys and turn evidence into action. You’ll shape the data foundations and insight that give teams a trusted view of performance.
You’ll connect structured and unstructured data from digital journeys, calls, messaging, IVR, feedback, complaints and operational systems. Using digital, speech and text analytics, you’ll identify customer needs, emerging demand, journey friction and opportunities to improve service and cost to serve.
You’ll lead and develop colleagues while partnering with Platform, Operations, Customer Experience, Data and Insight teams. Together, you’ll turn analysis into practical recommendations and measurable improvements.
You'll have opportunities to develop expertise across customer journey analytics, speech and text analytics, data visualisation, customer experience measurement and modern insight techniques. Working with colleagues across Customer Experience, Platform, Operations and Data teams, you'll broaden your understanding of end-to-end customer journeys while building leadership and influencing skills.
We'll support your development through on-the-job learning, access to training and the chance to work with new tools, technologies and analytical approaches as our insight capability continues to evolve.
What you'll need
Experience in any of these areas would be useful, but you do not need all of them:
About working for us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.
We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.
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