INSIGHTS AND DATA ANALYST

• Due to internal progression, permanent full-time position available

• Hybrid opportunity (3 days per week in office, Melbourne CBD based)

• Salary commences at $91,794 + 17.5% Leave Loading + Super (EA Rate)

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.
V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

Key accountabilities include:

• Analysing and interpreting operational data to support continuous improvement and customer experience initiatives.
• Ensuring the accuracy and consistency of key data sets, including punctuality, patronage, and customer feedback.
• Developing and maintaining dashboards, reports, and presentations for stakeholders across all levels.
• Collaborating with internal and external stakeholders to identify issues and develop data-driven solutions.
• Using automation and analytics tools to streamline reporting and uncover trends, anomalies, and insights

As part of the newly created Network Strategy and Planning function, the Insights and Data Analyst plays a key role in supporting continuous improvement across V/Line’s regional network. This role is responsible for analysing data from multiple sources to provide insights that enhance operational performance and customer experience.
You’ll ensure the accuracy and integrity of key operational data, such as train punctuality, reliability, patronage, and customer feedback and translate this into meaningful insights for V/Line’s leadership and stakeholders. Your work will support data-driven decision-making and help shape targeted performance initiatives.
The role involves preparing reports and presentations for a range of audiences, collaborating with internal teams and external partners, and using both qualitative and quantitative analysis to uncover root causes and opportunities. Using data visualisation tools and SQL, you’ll help automate reporting, identify trends, and support performance initiatives.

Key accountabilities include:

• Analysing and interpreting operational data to support continuous improvement and customer experience initiatives.
• Ensuring the accuracy and consistency of key data sets, including punctuality, patronage, and customer feedback.
• Developing and maintaining dashboards, reports, and presentations for stakeholders across all levels.
• Collaborating with internal and external stakeholders to identify issues and develop data-driven solutions.
• Using automation and analytics tools to streamline reporting and uncover trends, anomalies, and insights.