This is a fantastic opportunity to play a key role in delivering the transformation of Thames Water. Our ambitious business plan for the AMP8 (2025-2030) represents Thames Water’s biggest ever investment programme to benefit customers and the environment, requiring us to deliver strategies and initiatives to drive improved performance and operational efficiency, including a rapid scaling of our capital deployment capability and digital enablement, and together deliver a transformation of Thames Water.
To enable this level of ambition, we have put in place a Transformation Office, reporting into the Transformation & Retail Executive Director, which will provide overall strategic coordination and support to the line of business in the delivery of our integrated Transformation Plan, as well as acting as a second line of assurance.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU WILL BE DOING AS AN INSIGHTS AND REPORTING SPECIALIST

• Support the Transformation Portfolio Manager and Head of Transformation Portfolio on a day-to-day basis to establish and maintain the overall portfolio for transformation and the Transformation Framework of reporting and associated processes.
• Lead production of high-quality, timely Executive and Board materials related to our Transformation Plan delivery, including a regular cadence of reporting for the agreed Governance forums (including the Transformation Monthly Business Review) with commentary on transformation delivery performance, with a focus on providing actionable insights based on quality data.
• Lead in the collation of resources and data to ensure that meeting/programme packs and other reporting materials can be produced on an efficient and timely basis.
• Act as the hub for good documentation practice, including maintenance of the Transformation Framework (Outcomes, Leading Indicators, Milestones, Activities), processes, and relevant workstream documentation. (including quality assurance)
• Support the broader Transformation Office team in providing high-quality analysis and insights across the portfolio, which enable action and decision making.

WHAT YOU SHOULD BRING TO THE ROLE

We are looking for someone who is analytical, proactive, diligent and has a ‘hands-on’ approach to tasks. Someone able to balance working on their own areas of ownership, including proactively identifying opportunities to improve, with collaboration with teams.

• Supports the wider Transformation Office team as required, providing high-quality analysis and insights to drive action across the transformation portfolio.
• Leads production of high-quality, timely reporting materials related to the transformation on an efficient and timely basis – majoring on providing actionable insights based on quality data.
• Develops and improves methods and processes for data, analysis and reporting tools used by the Transformation Office.
• Supports the implementation and administration of Transformation Office tooling and maintenance of the tools (e.g. PowerBI, SharePoint).
• Contributes towards the definition and maintenance of Transformation Framework, processes, standards and best practices to ensure that the Transformation Office and workstreams succeed and are delivered effectively and efficiently.
• Ensures that good documentation standards are being followed in respect of both the Transformation Office and guidance for Accountable Leads.
• Supports the Transformation Portfolio Manager and Head of Transformation Portfolio on a day-to-day basis.
• Flexible to travel when required to support transformation workstream activities.