Insights Coordinator at Crown Resorts

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Research Projects, Process Setup, Problem Solving, SPSS, Q Research Software, Qualtrics, Data Collection Coordination, Survey Logistics Management, Data Integrity, Analysis, Reporting, Brand Health Tracking, Advertising Effectiveness Tracking, Market Trend Monitoring, Project Coordination

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role: Crown Resorts is seeking an Insights Coordinator to join us in Crown Melbourne. This newly created role will see you playing a key support role in the delivery of research and insights projects across our Sydney, Melbourne and Perth properties, whilst also helping to set up new processes and ways of working. We’re looking for someone who thrives in fast-paced, ever-changing and dynamic environments and enjoys collaborating across multiple projects and teams to problem solve and deliver results. Experience with data analysis tools (-SPSS or Q Research Software) and survey platforms (similar to Qualtrics) is essential. If you have experience in coordinating data collection, managing survey logistics, ensuring data integrity, and assisting with analysis and reporting that inform strategic decision-making – we’d love to hear from you! You’ll be: Coordinating brand health tracking studies across all properties, ensuring timely and accurate reporting Overseeing advertising effectiveness tracking, including campaign performance measurement, post-campaign analysis, and recommendations to optimise future activity Monitoring competitor activity and market trends, providing intelligence and benchmarking to inform strategic decisions Providing regular insights reports to key stakeholders, highlighting trends, opportunities, and strategic implications Supporting the development and refinement of tracking methodologies to improve accuracy, relevance, and business impact Working closely with internal stakeholders and external research partners to deliver actionable insights that enhance customer experience and business performance Collaborating with marketing teams to ensure insights align with campaign objectives and broader brand strategies You’ll bring: At least 2+ years insights experience in a similar internal or agency-based role An analytical mindset with strong ability to interpret data, statistics and identify trends Strong organisational and project coordination skills Excellent attention to detail and ability to manage multiple priorities, without compromising on quality Proficiency in Microsoft Excel and advanced data visualisation tools experience Demonstrated experience working with marketing, data & analytics teams, as well as external research agencies and partners On offer to you: Opportunity to be part of a high performing team within an iconic hospitality brand Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth Take part and be rewarded in Crown’s group-wide recognition and awards program Opportunity to contribute to Crown’s community, diversity & inclusion committees Access to discounts across health & wellbeing, novated leasing options & more Applications close Sunday 5 April 2026. Interviews may commence prior to the closing date, so apply now! On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

This role involves supporting the delivery of research and insights projects across multiple properties, including coordinating brand health tracking and overseeing advertising effectiveness measurement. Key duties include monitoring competitor activity, providing regular insights reports to stakeholders, and refining tracking methodologies.