Insights Manager - Remediation at Bank of New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data analysis, SQL, Python, SAS, Snowflake, Hadoop, Database management, Change management, Financial services, Banking products, Problem-solving, Leadership, Coaching, Requirement gathering, Analytical thinking

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Ko mātou tēnei | This is Us We have a fantastic opportunity for an Insights Manager to join our team! Mō te Tūranga | About the Role We sat down with our current Senior Remediation Manager (Who you will report to) and they let us know the below about the role: What are 5 day to day tasks the person in this role will complete? Manage and oversee best practice in collaboration with the SRM, Analytics and peers. Support workload management including peer reviewing of wider team data in collaboration with SRM. Identify and support in requirement gathering, testing and implementation of change programmes that improve customer and colleague outcomes. Initiate and develop domain specific remediation repositories that enable a shared understanding of key remediation product including distinct characteristics, logic and limitations. Provide thought leadership based on data learnings and developments to the wider Customer Remediation Centre of Expertise (CoE). What is the team culture and environment like? We work in a relaxed and understanding environment where everyone is given their own autonomy working towards a common goal. You will be joining a cohesive team which we are looking to build on as we expand on the vision for customer remediations. What is the most exciting thing about this role? This role is heavily involved in the establishment of best practice analytics, change management and driving initiatives whilst managing, coaching and overseeing your direct reports remediation cases. The end goal of all this being the enablement of effective, accurate and timely remediation for customers! What attributes will this person display in order to be successful in this role? 7+ years’ experience in a data role, including practical application utilising database tools such as SAS, Snowflake or Hadoop and languages such as SQL or Python. 3+ years' experience in the financial industry or in a finance related profession. Strong understanding of banking products. Ability to plan, prioritise and manage tasks independently. Provide leadership, direction and pragmatism to ensure analytical approaches are effective and efficient, enabling prompt customer resolution of remediation cases. Analytical mind and inclination for problem-solving. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand Please Note: Applications for this vacancy close on Tuesday 5 May, 2026. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 05 May 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The Insights Manager will oversee best practice analytics, manage remediation cases, and drive change management initiatives. They will also provide leadership and coaching to direct reports while collaborating with the Senior Remediation Manager to improve customer outcomes.