THE COMPANY

Qualitymark Protection have been actively safeguarding consumer investments in home
improvements for over 27 years. In this time, we’ve helped the home improvement industry raise installation standards, strengthened our accreditation & monitoring procedures and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Insurance Backed Guarantee and Deposit Protection Insurance policies.
Based in contemporary offices on the edge of Chorley. We are a
business building a future for our employees through diverse investment and
continued ambitious growth.

ROLE PURPOSE

Contribute to a professional and effective administrative function within the company. Deliver excellent customer service and quick, accurate and efficient administration. Help to embed a right first-time culture and a focus on data quality.
Ensuring the company is following all processes and procedures, to deliver a compliant service against the TOBA, Standard Terms of Membership, Codes of Practice for all Schemes, CTSI requirements and FCA Regulations.
Follow the Cease to Trade process across all brands upon notification of liquidation/insolvency.

PRINCIPAL ACCOUNTABILITIES

· To be responsible for ensuring adherence to organisational policies and procedures in the discharging of principal accountabilities and functions.
· To establish and maintain positive relationships with colleagues, customers, visitors and other individuals visiting or working in the business.
· To represent the company as an honest, knowledgeable and conscientious ambassador.
· To take responsibility for ensuring and achieving the objectives of the company Health and Safety Policy.
· To undertake any other duties to meet personal, team and organisational objectives following consultation with your line manager.
· To be responsible and accountable for ensuring your personal, daily workflow is processed in line with department SLA’s and to ensure that tasks are triaged and prioritised according to importance.
· To be responsible for consistently operating within the framework of our ISO 9001 Quality Management System, working within the principles of the system and driving future improvements to our QMS and to adhere to and actively participate in the company’s core values.
· To be flexible and accurate, with a particular focus on data entry and updating records on key information systems (including maintaining an effective CRM).
· To maintain information in relation to the Cease to Trade process, update records and databases and create accurate case files.
· To understand the importance of accurately assessing the credit standing and financial strength of installers. Evaluating insolvency and liquidity risk through data analysis and business insights, mitigating risks.
· To write comprehensive reports and updates in relation to Cease to Trade incidents including notifying 3rd parties and liaising with liquidators for information.
· To speak with impact consumers as required when there is a Cease to Trade event and implement business strategies for resolving issues.
· Support with obtaining independent inspections from 3rd parties (approved suppliers) to validate the quality of work.
· To develop and utilise a good understanding of Insurance Backed Guarantees and understanding of all insurance policies and controls in line with the FCA regulations.
· To paticipate in a ‘Right First Time’ culture to drive improved data quality from installers and create efficiencies within the team and to welcome Quality Assurance results and use these to constantly improve.