GENERAL DESCRIPTION

ASEL, design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes. As the original thinkers behind security risk modelling, which has revolutionised the industry, our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.
If you have the drive, ambition, skills and experience necessary then apply now for this role and join a team of like-minded people. You will be well rewarded, offered additional training and promotion opportunities within a business that is expanding across the UK and Europe.

QUALIFICATIONS AND SKILLS:

• PC literate, word, excel, capable of working on in house systems
• Experience of working in the electronic fire and security industry would be of benefit, but is not essential
• Experience in projects administration desirable
• Experience in sales administration desirable
• Experience in delivering client focused solutions based on customer needs
• Proven ability to manage multiple projects new contract wins
• Ability to prioritize
• Excellent time management essential
• Keen attention to detail and adherence to deadlines
• Previous experience of working in a busy office environment would be of benefit – working to strict deadlines, providing excellent customer service both internal and external is critical
• Candidates should be able to demonstrate good administration/organisational skills along with the skills to adhere to procedures with the flexibility to accommodate unforeseen adhoc last minute requests or works
• Full training will be given where required

Package offered: we offer a Competitive Basic salary

• 20 days holiday plus BH
• Perkbox incentive
• Opportunities to progress within the company
• Full Training & refresher course included
• Pension Scheme
• Employer of the month £50
• 110% club of outstanding performers who can receive large prizes and monetary rewards
• Wage stream - A flexible wage application whereby you can pull your wages out sooner than payday
• EAP - Employee assistance programme

• Responsible for dedicated account administration
• Working in partnership with dedicated account managers/salesman
• To work with Project Managers, Account Managers and Finance
• To assist in the smooth running of each project to make sure that we meet deadlines
• Site/Customer set up
• Transferring won work from a sale to a site and owner the job pack through to completion of handover and invoice.
• Ensure all sites are created accurately/ raising invoices / setting up auto charge for all accounts/bespoke charging per account / site schedules / maintenance schedules / contract information loaded/ sites specific instructions/ site systems/cabinets updated/ using held invoicing for installation/project invoicing
• Make sure all paperwork is loaded on to CASH and is to NSI standards
• Sales Admin
• Install Admin
• Ensure timely delivery of all customer needs
• Working with service to ensure all calls are completed within deadlines and ensure maintenance and call numbers are closed and followed up in a timely manner
• Follow standardised company procedures relating to each project
• Order NSI certificates
• Order and apply URN’s for all dedicated accounts
• Close and cost all calls
• Weekly/Monthly invoicing for all dedicated accounts
• Forecasting and board reporting for all dedicated accounts
• Invoice monthly re-occurring invoices, such as maintenance contracts or monthly chargeable service calls.
• Customer complaints from receipt to resolution
• 1 point of contact for customer queries
• KPI reporting for all accounts monthly
• Attend review meetings with account managers quarterly
• Any other administrations duties that may be required.
• Complete accountability and ownership from start to finish
• Overseeing all account admin duties to ensure reaching SLA/KPI in place
• Costing and closing of all call daily with team and owning the numbers
• Dashboards Analyst