Howdens is looking for an Installation Administrator on a 6-month fixed-term contract to support the seamless delivery of solid surface worktop installations, serving as the central link between customers, builders, and installation teams. Based at our newly refurbished site in Normanton, West Yorkshire.
You’ll be joining a supportive, fast-paced environment where your organisational skills and attention to detail will help us provide a seamless customer experience. We value initiative, teamwork, and a proactive approach, giving you the opportunity to make a real difference and grow your career with a company that rewards commitment and results.
Location | Normanton (On-site)
Contract Type | Full-Time – 6 Month FTC
Shift | Monday - Friday, one week 9am-5pm one week 8am-4pm

WHAT WILL YOU BE DOING AS AN INSTALLATION ADMINISTRATOR:

In this role, you will provide essential administrative support to the Installations Manager and ensure that the installation process runs smoothly from start to finish. Your main responsibilities will include:

• Liaising with customers to confirm installation dates and times, keeping them informed throughout the process.
• Checking with builders/clients in advance to ensure jobs are on track.
• Confirming appointments with customers 24 hours prior to installation.
• Following up with clients within 48 hours of completion to obtain feedback and ensure satisfaction.
• Maintaining accurate records of customer and builder interactions to track progress and strengthen relationships.
• Handling enquiries professionally to build long-term relationships internally and externally.
• Supporting the wider customer service and planning team with general administrative duties.

WHAT DO YOU NEED TO QUALIFY FOR THE INSTALLATION ADMINISTRATOR ROLE:

We’re looking for an organised and detail-oriented individual who enjoys working with people and solving problems. To be successful, you should have:

• An administrative background, with strong organisational skills and a keen eye for detail.
• Competence in interpreting data, reports, and making informed connections.
• Good literacy, numeracy, and IT skills.
• The ability to adapt to changing demands and priorities.
• A positive, proactive attitude, seeing challenges as opportunities to suggest solutions.
• Strong communication skills to engage effectively with both customers and colleagues.