Objective: The Installation and Service Coordinator will be part of a team that coordinates pickup, delivery, and installation services of product and services with customers, and vendors. The Installation and Service Coordinator will also be responsible for tracking projects and driving their completion in the most time sensitive and cost-effective manner.

KEY KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent verbal and written English communication skills.
• Excellent typing skills.
• Proficiency of Microsoft Office, Outlook, and Teams.
• Exceptional Interpersonal and organizational skills.
• Accuracy and attention to detail.
• Time management.
• Ability to work under pressure and deal with multiple deadlines.
• Knowledge and understanding of 20/20 (preferred).
• Knowledge and understanding of Superior Cabinets’ product offerings (preferred).
• Knowledge of the construction industry.
• Knowledge and proficiency with Superior Cabinets’ inSight programs (preferred).

REQUIREMENTS:

• Minimum Grade 12 or equivalent.
• Experience in construction/trade will be considered an asset.
• Project management experience will also be considered an asset.
  These responsibilities are not intended to be all inclusive. It represents typical elements and criteria to perform the job successfully.

• Focused on growing and retaining customers.
• Leading the timely coordination of cabinet pickups, delivery, installation and service.
• Analyze and Process service parts in a cost-effective manner for each job.
• Communicate via phone and email with customers on the status of their jobs.
• Follow up on any concerns and provide timely solutions.
• Ongoing communication with Installers, Managers and Sales staff to ensure deadlines are met.
• Track and document the progression of the tasks via internal systems.
• Attend and participate in regular meetings.
• Continuous improvement
• Promote a culture of continuous improvement.
• Present ideas for improving customer care.
• Consistently communicate with customers, Design Consultants, Installers and Vendors.
• Participate in continuous improvement initiatives.
• Feedback from customer experience.