REQUIREMENTS:

• Previous customer service experience, minimum 1 year
• Excellent communication skills both written and oral
• Strong Analytical and problem-solving skills
• Good geographical knowledge of Ireland
• Highly motivated and ability to work in a team and on own initiative

ABOUT PHONEWATCH

PhoneWatch, part of Sector Alarm, is one of Ireland’s leading safety providers with more than 112,000 satisfied and safe customers nationwide. In operation since 1991, we deliver safety to our customers by providing superior alarm solutions for homes and businesses with excellent customer service as evident by consistent 96% customer satisfaction scores.
With more than half a million satisfied and safe customers across Europe, Sector Alarm has experienced strong growth over the years and expects an exciting and promising future with further growth in both new and existing markets. With 3,000 employees across Ireland, Norway, Sweden, Finland, Spain, France, Italy and Portugal, our focus on hiring the right people has enabled us to offer our customers state-of-the-art security solutions and gain a strong market position in each of the countries we operate in. We offer exciting career opportunities in a company with an ambitious growth strategy.
If you share our passion for providing innovative products that offer safety and peace of mind to people in their homes or small businesses, you are 100% customer and goal focused and you are looking for a role where you can continuously develop while working with fantastic colleagues in a fun and fast paced environment, we would love to hear from you

WHAT IF YOU COULD BECOME GREAT AT THE THINGS YOU’RE GOOD AT? PHONEWATCH, PART OF SECTOR ALARM GROUP, IS IRELAND’S LARGEST HOME SAFETY COMPANY. WE PROTECT OVER 120,000 HOMES AND SMALL BUSINESSES NATIONWIDE. HERE, THERE ARE NO LIMITS TO HOW QUICKLY YOU CAN DEVELOP. LEARN NEW SKILLS, SELL SOMETHING YOU TRULY BELIEVE IN AND GROW FASTER THAN YOU EVER IMAGINED POSSIBLE! JOIN A TEAM THAT WANTS YOU TO SUCCEED AS MUCH AS YOU DO. PHONEWATCH, SAFELY ADVENTUROUS.

We are looking for a Installation Co-Ordinator to join our Field Operations department. The successful candidate will be based onsite in our Dublin City Centre HQ, and be responsible for the day-to-day planning of activities for our team of Field Installation Engineers. The Installation Co-Ordinator will work to ensure all daily planned alarm installations are fulfilled, and contribute to the provision of a world class customer service. This is a full time 12 month fixed term contract role reporting to the Planning Manager at PhoneWatch.

INSTALLATION CO-ORDINATOR PURPOSE:

An exciting and challenging position, reporting to the Planning manager, the Installation Co-Ordinator will be responsible for supporting the field operations function in Ireland.
The key focus of this role will be to make sure that we keep our promises to our customers by Executing planned alarm installations on a daily basis to achieve an optimal output from the department.

RESPONSIBILITIES:

• Ensuring that all work orders are fulfilled as promised to the customer.
• Provide phone and email support both to field operations department and wider organization.
• Manage day to day tasks to maximize output from the department.
• Ensure Coverage areas are resourced sufficiently to achieve optimal service times to customers.
• Management and administration of Service Power and Gantt planning applications e.g., profiles, skillsets, new users, coverage area, efficiency, annual leave, unplanned leave etc.
• Maintain accurate records using internal CRM systems and planning tools.
• Collation and distribution of daily, weekly, and monthly reports.
• Reallocate tasks in cases of cancelled or rescheduled visits for customers.
• Follow up directly with engineers were deviations to planned days are identified and take corrective action.
• Ad-hoc duties

KEY TASKS:

• Achieve department and individual KPI’s
• Liaise with engineers to reschedule jobs and approve No Shows
• Manage unassigned jobs list to ensure it is kept to a minimum
• Follow up directly with engineers where deviations to planned day are identified and take corrective action
• Provision of phone and email support within defined targets