Installation Coordinator at Service Pros Installation Group, INC

Arbutus, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Contract Review, Scheduling, Inventory Management, Forklift Operation, Pallet Jack Operation, Data Entry, Database Software, Spreadsheet Software, Word Processing Software, Microsoft Office, Organization, Efficiency, Complaint Resolution, Customer Follow-up

Industry

Construction

Description

Description About Us: Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest. Our Mission We provide exceptional customer experiences through our passion for serving others. Our Vision We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day. Our Values Stewardship People Integrity Growth Role Description: We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few. Essential Duties and Responsibilities: Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues. Schedules customers and Contractors for installations and other appointments. Reviews project details for each job with the appropriate Contractor prior to the installation. Receives and solves customer complaints, issues, and performs customer follow-up calls. Ensures inventory levels are maintained and stages materials for crew load outs. Loads and unloads trucks with a forklift/pallet-jack/manually as needed. Requirements Qualifications: High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus. Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office. Must be able to remain organized and efficient to support the Contractors and customers. Schedule: Day shift Benefits: Dental, Disability, Life, Medical and Vision Insurance 401K Company Match PTO – Paid Time Off Holiday Pay Physical Environment Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments.

Responsibilities

This customer-facing role involves partnering with Lowe's staff and contractors to ensure customer satisfaction for flooring installations. Responsibilities include reviewing work orders, scheduling installations, overseeing the process, and handling customer complaints and follow-ups.