Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
The Installation Project Manager is responsible for end-to-end implementation of our Dynamic Forms, Dynamic Verification, Scholarship Manager, and Student Employment offerings.

Essential Duties and Responsibilities:

• Manage customer installations and initial client training
• Formulate and define scope and objectives for all installation requests
• Review existing school capabilities, work flows and limitations
• Coordinate installation related activities with internal and external customers
• Perform system customization and configuration - product installs can be moderately to highly complex in nature
• Perform user acceptance testing with customer & internal product team
• Establish and maintain installation and training project plans for/with customer
• Provide training to internal and external customers (remotely and in-person - if applicable)
• Provide sales support to Sales and Product Management
• Develop and maintain product documentation
• Serve as a liaison with the client
• Identify client pain points with a product and communicate this information to product manager
• Participate in Agile development lifecycle for assigned Next Gen Web Solutions products
• Perform software related issue research, troubleshooting, and timely follow-up

Education and Experience:

• Bachelor’s degree in IT, Business or related field and/or commensurate experience.
• 5+ years of experience with business to business industry
• Customer service;
• Gathering, analyzing, and documenting business requirements; and/or
• Project Management for medium-large size projects

Knowledge, Skills and Abilities

• Demonstrated, effective follow through and exceptional customer service skills (friendly, courteous, helpful, and patient.
• Strong analytical skills and technical orientation, including experience using Microsoft Office applications, Web Forms, and the Internet.
• Ability to clearly and effectively instruct non-technical customers with diverse personalities in the use of complex computer software and other services.
• Excellent prioritization, organization, and time management skills required to manage conflicting priorities, stressful situations, and consistently meet deadlines
• Ability to work as a team player and establish good rapport with co-workers.
• Strong initiative to get tasks and objectives completed without supervision.
• Ability to work in a fast pace environment and effectively lead change.
• Demonstrated excellence in oral and written communication
• Comfortable working knowledge of Internet system development and associated processes
• 3+ years experience in Financial Aid and/or scholarships

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits:

• Manage customer installations and initial client training
• Formulate and define scope and objectives for all installation requests
• Review existing school capabilities, work flows and limitations
• Coordinate installation related activities with internal and external customers
• Perform system customization and configuration - product installs can be moderately to highly complex in nature
• Perform user acceptance testing with customer & internal product team
• Establish and maintain installation and training project plans for/with customer
• Provide training to internal and external customers (remotely and in-person - if applicable)
• Provide sales support to Sales and Product Management
• Develop and maintain product documentation
• Serve as a liaison with the client
• Identify client pain points with a product and communicate this information to product manager
• Participate in Agile development lifecycle for assigned Next Gen Web Solutions products
• Perform software related issue research, troubleshooting, and timely follow-u