EDUCATION AND EXPERIENCE:

• High school diploma or equivalent is required.
• Bachelor’s Degree preferred.
• Minimum 5 years of experience in AV installation, preferably with a focus on hospital environments.

KNOWLEDGE AND SKILL REQUIREMENTS/SPECIALIZED COURSES AND/OR TRAINING:

• Must meet hospital credentialing requirements.
• Proficient understanding of Cable Media: the ability to distinguish Coax, Mini-Hi-Res, Copper, Multi-Conductor, CAT-5/6, and Fiber Optic Cabling required.
• Proficient understanding of Cable Handling and Terminations: the ability to maintain proper cable pull techniques, ability to maintain uniform cable dressing and secure system connections; Solder, Fiber-Terminations, and Crimp, Compression for audio, video, network, control, and power devices.
• Ability to read and interpret blueprints and schematics.
• Flexible scheduling is required to accommodate customer needs. The Hybrid shift is from 12 pm to 9 pm, but may vary. A hybrid day schedule to include Saturdays may also be required as needed to support customers.
• Working knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Excellent organizational and time management skills.
• Excellent interpersonal and customer communication skills.
• PMP Certification is preferred.
• Workfront experience is preferred.
• CompTIA A+ certification or related Audio/Video certification (CTS) or relevant technology certification/credentials is preferred.

• Manage successful integration project Go-Lives with local Arthrex agencies and customers.
• Manage customer expectations and stakeholder communication proactively to drive product and solution value.
• Advocate for customers and foster a customer-centric team environment.
• Provide product technical training or present on using video/audio systems to hospital Biomed staff, OR Staff, Service Technicians, or support personnel.
• Provide customer feedback on product usage and experience to advocate and connect the clients’ wishes to the business’s larger strategy.
• Lead cross-functional team efforts between installers, Project Management, and logistics to expedite installations.
• Oversee and direct installation teams, ensuring projects are completed on time and within budget.
• Configure, install, and test AV systems, including audio, video, and control systems.
• Communicate with clients, project managers, and engineers, providing updates and addressing concerns.
• Ensure all installations meet quality standards and adhere to project specifications.
• Maintain accurate records of installations, testing, and troubleshooting.
• Diagnose and resolve equipment performance issues as well as assist in the implementation of the remediation of the problem.
• Exhibit professionalism at all times by following SOPs, SLAs, and Work Instructions.
• Provides suggestions for improvement to systems.
• Recommend changes to documentation when applicable.
• Assist and manage escalated issues with integrated systems.
• Travel up to 75%