ABOUT US

We are an award-winning organization, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units – Richmond (our Headquarters), Calgary, Toronto and Texas.
Radius Security is the leading end-to-end provider of innovative, commercial security system monitoring, installation, and maintenance in BC, specializing in live video guided dispatch. In conjunction with our sister company Radius Fire, we provide an unmatched service for fire monitoring. Our corporate culture is about fun, accountability, responsibility, respect, and continuous personal training & development.

VALUE OF THIS ROLE

The Installation & Service Coordinator will join our Radius Security Division, playing a crucial role in the seamless installation and maintenance of our systems. This position is essential in creating a WOW experience for both internal and external customers and is often referred to as our “Grand Central Station.” The role ensures a smooth transition from sales to project installation, followed by ongoing maintenance.
Without this role, our teams could not effectively carry out the installation of life-saving equipment or effectively take care of our valued customers.

Miscellaneous Responsibilities

• Build and maintain strong working relationships with internal departments and stakeholders.
• Ensure accurate review and submission of technician timecards.
• Develop and maintain standard operating procedures (SOPs) to support departmental consistency and efficiency.
• Handle invoicing and report creation