Installation & Service Technician (s) at Dorbe Leit Consulting

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

40000.0

Posted On

09 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Installation, Technical Support, Customer Satisfaction, Problem Resolution, Sales Opportunities, Documentation, Quality Standards, Communication, Travel Optimization, Post-Installation Checks, Preventive Measures, Brand Ambassador, Feedback Collection, Service Reports, Equipment Management, First-Time Fix Rate

Industry

Human Resources Services

Description

Company Description Our client is a technology company that is working to connect over 1 million homes in Africa to satelite internet services. This role reports to the Technical Manager. Job Description Job Purpose: To ensure the efficient and high-quality installation of kits, provide excellent technical support, identify potential sales opportunities during interactions, and maintain high levels of customer satisfaction post-installation. Key Responsibilities: Efficient Installation & Service Delivery: Execute daily installation schedules efficiently, ensuring timely completion of assigned jobs. Adhere to established installation procedures and quality standards to ensure proper functionality of all installed kits. Optimize travel and work processes to minimize average installation time per job without compromising quality. Quality Workmanship & Problem Resolution (First-Time Fix Rate): Diagnose and resolve technical issues accurately and comprehensively on the first visit, minimizing repeat call-outs. Perform thorough post-installation checks and testing to ensure system integrity and functionality. Identify potential issues proactively and implement preventive measures during installations. Ensuring Customer Satisfaction: Communicate clearly and professionally with customers before, during, and after installations. Educate customers on the basic operation and maintenance of their newly installed kits. Ensure the work area is left clean and tidy after every job. Promptly address any customer concerns or questions related to the installation or product functionality. Encourage customers to provide immediate feedback through designated channels (SMS, app-based). Documentation & Reporting: Complete all service reports and necessary documentation accurately and on time. Report any persistent technical issues or product defects to the relevant department. Manage and account for tools and equipment used in installations. Identifying Sales Opportunities & Generating Referrals: Act as a brand ambassador during all customer interactions, representing the company positively. During installations or service calls, proactively identify opportunities for new kit sales based on customer needs or inquiries. Encourage satisfied customers to provide referrals by providing them with information on how to refer other customers. Pass on details of interested customers or potential leads identified during field visits to the Sales Team for follow-up. Qualifications Atleast 3 years experience as an Installation and Service Delivery Technician of internet and satelite solutions. Additional Information Starting salary is Kshs 40,000 per month.

Responsibilities

The technician is responsible for the efficient installation of satellite internet kits and providing excellent technical support. They must ensure customer satisfaction by addressing concerns and educating customers on product usage.