Howdens is looking for an Installation & Transport Scheduler to join our team at our manufacturing site in Normanton, West Yorkshire, where we specialise in producing bespoke stone worktops. This is a fantastic opportunity to play a key role in our ongoing success, support our growth ambitions, and help us continue to deliver outstanding service to our customers.
In this role, you will report to the Planning and Customer Services Manager and serve as the primary point of contact for scheduling templates, installations, and site visits. You will be responsible for coordinating all day-to-day field-based operations and creating effective production plans to ensure we meet our service level agreements (SLAs).
Location | Normanton (On site)
Contract Type | Full-Time – Permanent
Shift | Monday - Friday, one week 9am-5 pm, one week 8am-4pm

WHAT DO YOU NEED TO QUALIFY FOR THE INSTALLATION & TRANSPORT SCHEDULER:

• The ability to communicate across different levels within the business and remain calm under pressure
• Able to work collaboratively as part of the wider customer service team
• The ability to resolve challenging customer queries whilst always keeping the end-user experience top of mind

WHAT YOU WILL BE DOING AS AN INSTALLATION & TRANSPORT SCHEDULER:

• Responsible for the coordination of all field-based activities, including managing the subcontractor’s diary and assisting with allocating and confirming times with the installations team and customers
• Booking templates, installations, remakes and remedials
• Assist with allocating collection times for the installation teams
• Managing the planning inbox and dealing with customer queries in a timely and professional manner

WHEN YOU APPLY FOR THIS ROLE, YOU WILL NEED TO ACTIVATE YOUR ACCOUNT. PLEASE CHECK YOUR EMAIL CAREFULLY TO ENSURE THAT YOU HAVE COMPLETED THIS STEP. WE ARE UNABLE TO VIEW YOUR APPLICATION IF YOU HAVE NOT ACTIVATED YOUR ACCOUNT.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email recruitmentteam@howdens.com with the job title and location, and we will be happy to help you.

LI-LH