JOB TITLE: Installations Client Manager (6 months contract)
DEPARTMENT: Installations Department
LOCATION: 3 Old Barn Lane, Kenley, Surrey, CR8 5AT
REPORTING TO: Head of Domestic Services
HOURS: Mondays to Fridays 7.00am – 4.00pm.
BSW Heating Limited is a domestic and commercial heating servicing, maintenance, and installation company. We provide a professional, high-quality service across the Southeast. Our teams manage domestic and commercial installation projects, as well as repair and maintenance contracts for a range of clients including housing associations, local authorities, education providers and hospitals.

OVERALL PURPOSE

To act as liaison between BSW and our client to manage the day-to-day activities, ensuring that planned and reactive installations including chargeable small works repairs are completed in a timely manner.

KEY RESPONSIBILITIES:

• To manage all aspects of installation work.
• To process DRCs for installations and chargeable small works for various clients.
• To contact residents to make appointments and ensure records are kept and confirmed.
• To ensure planned installation programme targets are met.
• To be proactive in booking appointments for installations by way of phone calls and letters
• Keeping necessary records and advising clients (and updating tracker) when resident is unavailable after multiple attempts.
• To maintain and send the planned programme tracker monthly (or as required) to the Client.
• To liaise with the Client as and when necessary.
• To check Client asbestos portals where required.
• To set up all jobs (including Surveyor detail), order materials, scaffolding, asbestos (specialists where required) and do all that is necessary to ensure the job goes smoothly.
• To deal with any queries or complaints from end to end.
• To deal with issues that may prevent the BSW invoicing for an installation as advised by the Head of Installations.
• To run the incomplete report daily and deal with all the following job types:
  o Installation Planned or Reactive
  o Installation Start
  o Installation Small Works
  o DRC Tracking
  o Chargeable Small Works
  o Rectification

o Commissioning

• To answer the telephone and deal with any queries from field Operatives.
• To organise operative’s daily workload.
• To cover colleagues, work when requested.
• Training new members of staff as required
• To ensure all emails are dealt with in a timely fashion.
• Any other ad hoc tasks as requested by the Head of Installations