Installer/Field Technician at SIGNATURE SYSTEMS INC

Warminster Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

21.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Analytical Skills, Problem-Solving Skills, Building Plans Reading, Hand Tools Usage, Power Tools Usage, Fast-Paced Environment Adaptability, Troubleshooting Skills, Software Diagnosis, Hardware Diagnosis, Networking Skills, Customer Service, Technical Training, Installation Skills, Configuration Skills, Preventative Maintenance

Industry

Software Development

Description

Job Details Job Location: 760 VETERANS CIRCLE - WARMINSTER, PA 18974 Position Type: Full Time Salary Range: $19.00 - $21.00 Hourly Travel Percentage: Up to 50% Job Shift: Any The POS System Installer/Field Technician will coordinate installation of Point-of-Sale systems, as well as troubleshoot problems with hardware/software and related devices and systems. Job Responsibilities: Installs Point-of-Sale (POS) systems at a variety of customer locations nationwide Explains and demonstrates system functions and operations to end users Provides onsite diagnosis, troubleshooting, preventative maintenance, installation, configuration, networking, remote setup and support of company hardware & software Ensures computer systems are running smoothly and provides maximum performance to the customer, diagnoses mechanical, hardware, software, etc. Identifies common causes of trouble and reports them to management Determines and executes the most cost effective resolution to minimize client down time Processes timely & accurate information to ensure compliance with warranty requirements Documents, responds to, follows up on, and resolves all assigned work/trouble tickets Completes administrative tasks, including but not limited to: install reports & expense reports Other related duties as assigned Required Skills & Abilities: Excellent verbal and written communication skills Excellent organizational skills with keen attention to detail Excellent analytical and problem-solving skills Ability to read building plans Ability to use hand and power tools to install hardware Ability to work in a fast-paced environment Ability to analyze and diagnose problems and work independently to solve them Ability to thoroughly troubleshoot and resolve software, hardware, networking, internet connectivity, intranet, or any other data communication system issues Ability to work in a fast-paced environment independently as well as on a team Must pass a pre-employment background screening, including driving record Must be willing to work flexible hours/shifts Must be willing to travel regularly – position is roughly 80% travel Education & Experience: Minimum of 1-2 years of related work experience, technical training, or equivalent combination of education and technical expertise Must have knowledge of: Network hardware, switches, routers, broadband modems, Windows, Cat5e, Coax, line installation, setup, & configuration, & workgroup networking Customer service and troubleshooting experience preferred Physical Requirements: Prolonged periods of sitting, standing, bending, and lifting Must be able to lift up to 65 pounds at a time Job Type: Full-time Permanent; Non-exempt Reports to: Director of Customer Service and Install Manager Schedule: Varies. Ability to work flexible hours/shifts. Schedules vary depending on the number of installs per week and are subject to change, without notice, at the sole discretion of Signature Systems, Inc. Qualifications

Responsibilities

The Installer/Field Technician will install Point-of-Sale systems at various customer locations and provide troubleshooting support for hardware and software issues. They will also ensure systems are running smoothly and document all work performed.