Institutional Banking Client Services Associate at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Transaction Banking, Attention To Detail, Risk Mitigation, Problem Solving, Communication, Task Handling, Initiative, Relationship Building, Stakeholder Management, Prioritization, Adaptability, Flexibility, On-boarding, Servicing Support

Industry

Financial Services

Description

Institutional Banking Client Services Associate Permanent and Secondment Opportunities Location: Open to Sydney or Perth location Do work That Matters Institutional Banking Client Services (IBCS) is a dynamic, multi-faceted operations team that partners with Institutional Banking and Markets (IB&M) to deliver Transaction Banking solutions to Institutional Banking and Corporate clients. This is a great entry level role into learning about corporate and institutional banking operations, our products and how we can support the queries from this client type. We look for people who are wanting to learn, develop and contribute to an outstanding customer experience. Your Role As an Associate in IBCS, you will be a first point of contact for our clients to manage their Transaction Banking queries and needs. This is done by answering calls, emails and enquires raised via our Customer Portals, to make sure our clients get support needed across a full suite of Transaction Banking products including; Corporate Cards, Transactional Accounts, Payments, Merchant Services and CommBiz. Our key focus is to serve our Institutional Banking (IB) Clients from the early implementation and on-boarding stage of their life cycle to the in-life servicing support and enhancement of their CBA experience. Throughout this lifecycle the team build strong and meaningful relationships by getting to know the clients, their needs, industry, and long-term strategies. Reporting to the Team Lead, this Associate role contributes to the team success through leveraging strong knowledge and understanding of transactional banking solutions as a key point of reference for complex client solutions and escalations. The Key Strengths we are seeking: Adaptive and flexible to changing needs of business and clients Demonstrable attention to detail and understands how to mitigate risk or control issues Demonstrates judgment and problem solving by thinking ahead, anticipating questions and finding alternative solutions Communicates what is relevant and important in a clear and concise manner Successfully handles multiple tasks, takes initiative to improve own performance, Ability to form relationships with external and internal stakeholders and become a trusted partner to the business Operate effectively in a dynamic environment with tight deadlines, and can prioritise one’s own work to achieve them We're interested in hearing from people who have You will have some experience working with Transactional Banking products or services or have transferable card, payment, merchant or transactional accounts skills from working in environments like; Branch, Everyday Banking, Business Banking, Merchants or Direct Banking environment and are looking to expand your career into the Institutional Banking Services team which provides operational support to our most valued clients. Other skills we look for: Demonstrable experience working with Transactional Banking clients or products (such as card services, merchant solutions, or transactional accounts). Relevant experience in Operations or our team members in Branch. From here, the opportunities are endless At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 03/04/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

As an Associate, you will serve as the first point of contact for institutional banking clients, managing their Transaction Banking queries and needs across various products via calls, emails, and portals. The role involves supporting clients throughout their lifecycle, from implementation and on-boarding to ongoing servicing, while building strong relationships.